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- Tasks: Coordinate national Automatic Meter Reading services and support account managers.
- Company: Join Wave, a leading water retailer dedicated to sustainability and customer service.
- Benefits: Enjoy a competitive salary, excellent pension, hybrid working, and a range of perks.
- Why this job: Make a real impact on water efficiency while developing your career in a dynamic team.
- Qualifications: Experience in contractor management and strong communication skills are essential.
- Other info: Inclusive employer with great career growth opportunities and a supportive work environment.
The predicted salary is between 25733 - 32165 £ per year.
Position Overview: Water Efficiency Services Co‑ordinator (AMR) – 37 hours per week, 12‑month fixed‑term contract. Location: Contractual base in Pearl House, Peterborough or Salvus House, Durham. Hybrid working opportunities and occasional travel to either office location. Salary: £25,733 – £32,165. Job Level: D. Reporting to Director of Water Efficiency Services.
About Wave: Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non‑household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs. Our vision is to be the most customer‑focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
Benefits:
- Excellent pension scheme – we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave.
- Bonus potential.
- Perkbox membership with a vast range of perks – high street savings, discounted cinema tickets, travel and holiday discounts and online fitness classes.
- Income protection scheme.
- Personal accident insurance.
- 4x salary life assurance.
- Free onsite parking.
Time off:
- 24 days holiday rising to 26 (plus bank holidays).
- A day off for your birthday.
- Half a day on Christmas Eve and New Year’s Eve.
- The option to buy holidays.
- 1 day paid volunteering.
Wellbeing:
- Hybrid/Flexible working.
- Healthcare cashback and treatment scheme.
- Cycle to work scheme.
- Annual conference and Christmas party.
- 24/7 Employee Assistance Programme.
- Free flu shots.
Family Friendly:
- Enhanced maternity and paternity pay.
- Enhanced shared parental and adoption leave.
Role Summary: Wave’s Water Efficiency Services team are dedicated to helping business customers reduce water consumption, tackle water scarcity, and adapt to climate change. As part of our dynamic service delivery team, you’ll work closely with colleagues across the business, customers, and contractors to coordinate the delivery of national Automatic Meter Reading (AMR) services.
Typical Day: As AMR Coordinator you will be responsible for preparing and presenting AMR proposals, offering expert advice on solutions and delivery methods while supporting account managers. You’ll manage our nationwide AMR portfolio, coordinating installations, maintenance, and contractor performance to meet service standards. You’ll handle customer queries, ensure accurate billing and data integration, and monitor KPIs to maintain portfolio performance. You’ll also oversee contract renewals and invoicing, track profitability, and proactively identify upsell opportunities through data analysis and customer engagement.
Qualifications & Skills:
- Experience in contractor management and service delivery.
- Fully IT literate with strong MS Office skills (Outlook, Word, Excel, PowerPoint).
- Excellent written and verbal communication skills with the ability to engage with diverse audiences via phone and email.
- Ability to build rapport with customers and stakeholders remotely.
- Passion for delivering outstanding customer experience.
- Previous customer service and service delivery experience.
EEO Statement: Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey.
Application Instructions: Please attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter. Closing date: 4pm on 18th January 2026. Interviews are planned for week commencing 26th January.
Water Efficiency Services Co-ordinator (AMR) in North East employer: Wave
Contact Detail:
Wave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Efficiency Services Co-ordinator (AMR) in North East
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wave on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Wave’s recent projects and awards, especially their focus on water efficiency. This shows us you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how you’d handle customer queries and contractor management, as these are key in the AMR role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a thank-you email. It’s a nice touch that keeps you on our radar and shows your enthusiasm for the role.
We think you need these skills to ace Water Efficiency Services Co-ordinator (AMR) in North East
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your relevant experience and how it aligns with the Water Efficiency Services Co-ordinator role. We want to see your passion for water efficiency and customer service come through.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to showcase your skills that are most relevant to this position. Highlight your contractor management experience and any customer service roles you've had, as these are key for us at Wave.
Showcase Your Communication Skills: Since this role involves engaging with diverse audiences, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wave
✨Know Your Water Efficiency Stuff
Make sure you brush up on the latest trends in water efficiency and sustainability. Wave is all about helping businesses reduce water use, so being able to discuss relevant topics and show your passion for environmental issues will definitely impress.
✨Showcase Your Communication Skills
As a Water Efficiency Services Co-ordinator, you'll need to engage with diverse audiences. Prepare examples of how you've successfully communicated with customers or stakeholders in the past, whether through phone calls or emails. This will highlight your ability to build rapport and deliver outstanding customer experience.
✨Demonstrate Your IT Proficiency
Since the role requires strong MS Office skills, be ready to discuss your experience with Outlook, Word, Excel, and PowerPoint. You might even want to mention specific projects where you used these tools effectively, as it shows you're fully IT literate and can handle the technical aspects of the job.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about Wave's approach to water efficiency services or their future plans. This not only shows your interest in the company but also gives you a chance to assess if it's the right fit for you.
