At a Glance
- Tasks: Lead metering services, ensuring operational and regulatory objectives are met.
- Company: Wave, a leading national business water retailer with a focus on sustainability.
- Benefits: Competitive salary, hybrid working, generous holiday, and wellness perks.
- Other info: Inclusive workplace committed to employee wellbeing and continuous development.
- Why this job: Join a dynamic team making a positive impact on the environment and society.
- Qualifications: Strong leadership and stakeholder management skills required.
The predicted salary is between 50182 - 50182 £ per year.
- Metering Service Delivery Manager (37 hours per week, Permanent)
- Location: Contractual base in Salvus House, Durham with hybrid working opportunities
Salary Range from: £50,182 (pro rata) plus a discretionary bonus potential of up to 8% of annual salary
- Job Level: C
- Reporting to: Head of Metering
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible.
Please discuss this further with the hiring manager during your interview.
About Us
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market.
We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023.
Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service.
Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else.
We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish.
Our people are at the centre of everything we do.
Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices.
You’ll find a real focus on employee wellbeing and some great benefits too.
We expect great things from you and we give great things back.
WHAT’S IN IT FOR YOU?
- Wealth
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
- Time off
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering
- Wellbeing
- Hybrid/Flexible working
- Healthcare cashback and treatment scheme
- Cycle to work scheme
- Annual conference and Christmas party
- 24/7 Employee Assistance Programme
- Free flu shots
- Family Friendly
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- We care about you as an employee and have a range of resources available to both you and your family
THE ROLE IN A NUTSHELL
The Metering teams are responsible for delivering meter-to-cash activities that drive accurate billing whilst delivering excellent customer service.
The team are also accountable for Waves regulatory performance and compliance across England and Scotland.
Managing meter reading services, metering contractors, operational performance, regulatory compliance and continuous improvement activities to ensure we deliver an outstanding service for our customers.
The team is looking for a Metering Service Delivery Manager to lead the operational delivery of the Metering function including our regulatory performance and strategic objectives.
You'll lead internal teams and manage external contractors, drive performance improvement, support the delivery of departmental strategy and play a key role in shaping the future of our metering services.
The role will suit you if you're a collaborative and customer-focused leader who enjoys improving processes, developing people and using data to drive performance.
You'll be comfortable working across multiple stakeholders, managing operational risks and leading change in a fast-paced environment.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Lead the day-to-day Metering services, ensuring the delivery of operational, regulatory and commercial objectives.
- Act as deputy to the Head of Metering when required, supporting the delivery of departmental strategy, performance and change initiatives.
- Lead, coach and develop Team Leaders and wider teams to build a high-performing, customer-focused culture in the metering department and across Wave.
- Ensure effective resource planning, performance, risk and capability management across the Metering function.
- Lead the management and governance of all metering and meter reading contracts across England and Scotland including the Read Data Management system.
- Act as the principal relationship manager and escalation point for third-party contractors, ensuring delivery against contractual obligations, performance standards and service level agreements.
- Ensure compliance with all relevant regulatory, market, contractual, quality and health & safety requirements.
- Build and maintain effective relationships with key internal stakeholders and external suppliers to support business objectives.
- Produce and present operational performance reporting, insights and recommendations to the Head of Metering and senior stakeholders.
- Champion change, continuous improvement and innovation to deliver improved customer outcomes, operational efficiency and business performance.
WHAT DO WE NEED FROM YOU?
- Significant stakeholder management skills, with the ability to influence and collaborate at all levels.
- Understanding of operational performance management and service delivery.
- Experience of identifying, creating and managing KPIs, SLAs and performance improvement plans.
- Strong leadership skills, with proven experience in developing people leaders and high-performing teams.
- Experience managing supplier, contractor or outsourced service relationships.
- Understanding of non-household water regulatory, compliance and governance requirements within an operational environment.
- Ability to analyse operational data and translate insights into action plans and key business controls and metrics
- Understanding of customer journeys to develop, implement and improve end-to-end operational processes.
- Excellent communication skills and the confidence to present performance information and recommendations to senior stakeholders.
- Proven ability to create and improve workflow and processes to existing processes as well as designing, where needed, new process and data flows.
- A proactive, solutions-focused approach with strong accountability and ownership.
You’ll be someone who enjoys making a difference, challenges existing ways of working, and is passionate about creating great outcomes for customers, colleagues and the business.
Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
For external candidates you can access the job description here.
For internal candidates you can access the job description here.
Wave is committed to making a positive difference to the environment and society in which it operates.
If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds.
We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey.
If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities. co. uk.
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role.
We will not be able to consider applications without a covering letter.
Interviews are planned for 17th & 18th September
Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.
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Metering Service Delivery Manager in North East employer: Wave
Wave is an exceptional employer that prioritises employee wellbeing and work-life balance, offering a hybrid working model and flexible hours. With a strong commitment to continuous learning and development, employees can thrive in a supportive environment while contributing to meaningful initiatives in sustainability and customer service. Joining Wave means being part of a dynamic team dedicated to making a positive impact on both the business and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Metering Service Delivery Manager in North East
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Metering Service Delivery Manager at Wave!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Wave or be willing to refer you for that Metering Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Wave who’s on the lookout for their next Metering Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Metering Service Delivery Manager role at Wave!
We think you need these skills to ace Metering Service Delivery Manager in North East
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Wave. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Wave
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Wave. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
