Complex Metering Specialist (37 hours per week, Permanent)
Location: Hybrid working with Salvus House, Durham as a base
Salary: Starting from £26,634 plus a discretionary bonus potential of up to 8% of annual salary
Job Level: D
Reporting to: Metering Team Leader
Benefits
- Excellent pension scheme – we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks – high street savings, discounted cinema tickets, travel and holiday discounts, online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering
- Hybrid/Flexible working
- Healthcare cashback and treatment scheme
- Cycle to work scheme
- 24/7 Employee Assistance Programme
- Free flu shots
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- We care about you as an employee and have a range of resources available to both you and your family
The Role in a Nutshell
We’re looking for a Complex Metering Specialist who will be responsible for working on meter related validations, data match failures and the resolution of contractor skipped meter reads. You will be working as part of a busy and dynamic service delivery team, resolving meter related issues to minimise regulatory fines.
Typical Day
- Handling meter reads that come through multiple internal systems and ensuring they complete their journey to the external market within regulatory code.
- Making outbound contact with the customer to obtain meter reads to fulfil reading schedules and conduct investigations into meter related issues.
- Investigating broken meter issues and making informed decisions based on the needs of the customer, Wave and the market.
- Ensuring meter data is correctly maintained, to improve the ability to obtain future meter reads and assist with accurate billing.
- Internal and external stakeholder relationship management.
- Working as a team to share knowledge and best practice.
Qualifications
With a customer service background, you will have a friendly and persuasive telephone manner, be competent in dealing with queries and possess strong communication skills.
- Resolve metering validations and data integrity failures.
- Confidently liaise with customers, operations teams and contract providers.
- Monitor efficient system performance in the delivery of meter reads to the Billing system.
- Work effectively across multiple internal systems to ensure meter reads complete their journey to the external market within Regulatory code.
- Work closely with internal stakeholders and contractors to optimise meter reading scheduled routes.
- Make informed decisions on meter asset defects.
- Identify opportunities to offer customers value added services, utilising meter read data where appropriate.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please let us know by contacting Recruitment@wave-utilities.co.uk.
