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For Companies At a Glance
- Tasks: Manage and grow B2B partnerships, driving sales and enhancing customer experiences.
- Company: Wave, an innovative leisure brand creating high-quality experiences.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunity to work with leading retail partners and expand into new markets.
- Why this job: Join a fast-paced team and make a real impact in the leisure industry.
- Qualifications: Experience in Account Management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
About the Company
Wave is an independent leisure brand based in the Northeast of England, dedicated to creating high-quality experiences for our customers - whether it's unwinding in a spa after a long week or enjoying adventures on the water with friends. Operating both Direct-to-Customer and through retail partners such as Selfridges, B&Q, and Castorama, our core products include spas and inflatable paddle boards. Recent milestones include the launch of eco foam rigid spas in the UK and US in 2022/23 and the introduction of the world’s first built-in portable spa control unit. By mid-2024, we expanded into B2B with partnerships with Kingfisher, Castorama, and Lowes, growing marketplaces and strengthening our commitment to innovation and exceptional customer experiences.
We are looking for an experienced and commercially driven Account Manager to support and grow our B2B partnerships across key markets. This role will be responsible for managing key retail and distribution accounts, driving revenue growth, and strengthening long-term partnerships. Working closely with internal teams including sales, supply chain, and product, the Account Manager will play a key role in delivering excellent customer experience while identifying new opportunities for expansion.
In a fast-paced, high-growth environment, the successful candidate must be both strategic and hands-on, with a strong understanding of wholesale/B2B operations.
- Account Management & Growth
- Manage and develop relationships with key retail and distribution partners
- Drive sales growth across existing accounts through range expansion, promotions and forecasting
- Build and maintain strong, long-term customer relationships
- Commercial Planning
- Lead account planning, including forecasting, budgeting and sales performance tracking
- Analyse sales data and performance to identify trends, risks and growth opportunities
- Support pricing, promotions and commercial negotiations with partners
- Liaise with product and marketing teams to support new product launches
- Oversee order management, forecasting and inventory planning for key accounts
- Monitor and resolve any customer issues, ensuring a high level of service
- Support onboarding of new partners and product listings
- Maintain accurate account records and reporting
- Support entry into new markets and retail partnerships
Proven experience in Account Management within a wholesale/B2B environment. Experience working with retail partners (DIY, leisure, or consumer goods preferred). Strong commercial awareness and negotiation skills. Excellent relationship-building and communication skills. Ability to manage multiple accounts and priorities in a fast-paced environment. Strong analytical skills with experience using Excel and reporting tools.
Manager-Account Manager in Newcastle upon Tyne employer: Wave
Contact Detail:
Wave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand Wave’s mission and recent innovations, like the eco foam rigid spas. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your skills in relationship-building and commercial planning, and don’t forget to mention any relevant successes in driving sales growth.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Wave and contributing to their exciting journey in the leisure industry.
We think you need these skills to ace Manager-Account Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in managing B2B partnerships and any relevant achievements that showcase your commercial awareness and relationship-building skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Wave. Use it to explain how your background aligns with our mission of creating high-quality customer experiences and your passion for the leisure industry.
Showcase Your Analytical Skills: Since the role involves analysing sales data and performance, be sure to mention any experience you have with Excel or reporting tools. We want to see how you've used data to drive growth in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Wave
✨Know Your Numbers
Before the interview, brush up on your sales data and performance metrics. Be ready to discuss how you've driven revenue growth in previous roles, especially in a B2B context. This shows you understand the commercial side of account management.
✨Showcase Relationship Building
Prepare examples of how you've built and maintained strong relationships with retail partners. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to foster long-term partnerships, which is crucial for this role.
✨Understand Their Products
Familiarise yourself with Wave's product range, especially their spas and inflatable paddle boards. Being able to speak knowledgeably about their offerings will show your genuine interest in the company and help you connect your experience to their needs.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing multiple accounts or resolving customer issues. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and problem-solving skills.