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For Companies At a Glance
- Tasks: Manage and grow B2B partnerships while driving sales and enhancing customer experiences.
- Company: Wave, a fast-growing leisure brand creating high-quality experiences since 2019.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Join a thriving company and make a real impact in the leisure industry.
- Qualifications: Experience in Account Management and strong relationship-building skills required.
The predicted salary is between 35000 - 45000 £ per year.
About the Company
Wave is an independent leisure brand based in the Northeast of England, dedicated to creating high-quality experiences for our customers - whether it's unwinding in a spa after a long week or enjoying adventures on the water with friends. Founded in 2019, Wave quickly grew to achieve £12m+ revenue by 2021, expanding from the UK to sell in the US and EU markets. Since entering the US market in 2020, we’ve established distribution centres in Kansas. In the EU we’ve established distribution centres in the Netherlands. Operating both Direct-to-Customer and through retail partners such as Selfridges, B&Q, and Castorama, our core products include spas and inflatable paddle boards. Recent milestones include the launch of eco foam rigid spas in the UK and US in 2022/23 and the introduction of the world’s first built-in portable spa control unit. By mid-2024, we expanded into B2B with partnerships with Kingfisher, Castorama, and Lowes, growing marketplaces and strengthening our commitment to innovation and exceptional customer experiences.
Role Overview
We are looking for an experienced and commercially driven Account Manager to support and grow our B2B partnerships across key markets. This role will be responsible for managing key retail and distribution accounts, driving revenue growth, and strengthening long-term partnerships. Working closely with internal teams including sales, supply chain, and product, the Account Manager will play a key role in delivering excellent customer experience while identifying new opportunities for expansion. In a fast-paced, high-growth environment, the successful candidate must be both strategic and hands-on, with a strong understanding of wholesale/B2B operations.
Key Responsibilities
- Account Management & Growth
- Manage and develop relationships with key retail and distribution partners
- Drive sales growth across existing accounts through range expansion, promotions and forecasting
- Identify and secure new business opportunities within existing and new markets
- Build and maintain strong, long-term customer relationships
- Lead account planning, including forecasting, budgeting and sales performance tracking
- Analyse sales data and performance to identify trends, risks and growth opportunities
- Support pricing, promotions and commercial negotiations with partners
- Deliver regular business reviews with key customers
- Work closely with supply chain and operations teams to ensure smooth order fulfilment
- Liaise with product and marketing teams to support new product launches
- Ensure clear communication across internal and external stakeholders
- Oversee order management, forecasting and inventory planning for key accounts
- Monitor and resolve any customer issues, ensuring a high level of service
- Support onboarding of new partners and product listings
- Maintain accurate account records and reporting
- Identify opportunities to expand distribution channels and product categories
- Support entry into new markets and retail partnerships
- Represent the business in meetings, trade shows and customer presentations
Person Specification
- Proven experience in Account Management within a wholesale/B2B environment
- Experience working with retail partners (DIY, leisure, or consumer goods preferred)
- Strong commercial awareness and negotiation skills
- Excellent relationship-building and communication skills
- Highly organised with strong attention to detail
- Ability to manage multiple accounts and priorities in a fast-paced environment
- Strong analytical skills with experience using Excel and reporting tools
- Proactive, self-motivated and results-driven
- An entrepreneurial mindset with a hands-on approach
Account Manager in Newcastle upon Tyne employer: Wave
Contact Detail:
Wave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Account Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing B2B relationships and driving sales growth. Use specific examples to demonstrate how you've made an impact in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Wave, and express your interest in working with them. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and what you can bring to the table. Companies appreciate authenticity, and it helps build trust right from the start. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Account Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in B2B partnerships and account management, and don’t forget to showcase any relevant achievements that demonstrate your commercial awareness.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the leisure industry and how your skills align with our mission at Wave. Be specific about what excites you about the role and our company.
Showcase Your Analytical Skills: Since we love data-driven decisions, make sure to mention your analytical skills in your application. Share examples of how you've used data to drive sales growth or identify new business opportunities in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Wave
✨Know Your Numbers
Before the interview, brush up on your understanding of sales metrics and account management. Be ready to discuss how you've driven revenue growth in previous roles, as this will show your commercial awareness and ability to contribute to Wave's goals.
✨Research the Brand
Familiarise yourself with Wave's products and recent milestones, like the eco foam rigid spas and portable spa control unit. This knowledge will not only impress your interviewers but also help you articulate how you can enhance their B2B partnerships.
✨Prepare for Scenario Questions
Expect questions that ask you to demonstrate your problem-solving skills in real-world situations. Think of examples where you've successfully managed accounts or resolved customer issues, as these will highlight your hands-on approach and relationship-building skills.
✨Show Your Collaborative Spirit
Since the role involves cross-functional collaboration, be prepared to discuss how you've worked with different teams in the past. Share specific examples of how you’ve liaised with supply chain or marketing teams to achieve common goals, showcasing your teamwork abilities.