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- Tasks: Provide top-notch customer service and support to our SME clients.
- Company: Join Wave, a leading national business water retailer focused on sustainability.
- Benefits: Starting salary of £25,733, hybrid working, and a bonus potential of up to 8%.
- Why this job: Make a positive impact on businesses and the environment while enjoying work-life balance.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a supportive team with excellent career development opportunities.
The predicted salary is between 25733 - 30000 £ per year.
Customer Service Advisor (37 hours per week, Permanent)
Location: Contractual base in Salvus House, Durham with hybrid working opportunities
Salary: starting at £25,733, with opportunities to increase salary within our Role Progression matrix, plus a discretionary bonus potential of up to 8% of annual salary
Job Level: D
Reporting to: SME Customer Team Leader
Our customer lines are currently open between the hours of 9am-5pm, Monday-Friday.
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model. Please discuss this further with the hiring manager during your interview.
About Wave
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
Our culture focuses on employee wellbeing and development. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices, with a real focus on supporting ongoing learning and development.
What’s in it for you?
- Wealth: Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential: Perkbox membership with a vast range of perks
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
- Time off: 24 days holiday rising to 26
SME Customer Service Advisor in Bath employer: Wave
Contact Detail:
Wave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Customer Service Advisor in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wave. Understand their mission and values, especially their focus on customer service and environmental impact. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service scenarios. Think about how you would handle difficult customers or resolve issues efficiently. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! As a Customer Service Advisor, communication and empathy are key. During your interview, share examples of how you've successfully interacted with customers in the past. Let your personality shine through – they want to see how you'd fit into their team!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the company culture. This shows that you're engaged and serious about the position. Plus, it helps you figure out if Wave is the right fit for you too!
We think you need these skills to ace SME Customer Service Advisor in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the SME Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, so we can see how you fit right in with our team.
Show Your Passion: Let us know why you're excited about working with Wave! Share your enthusiasm for customer service and how you can contribute to our mission of being the most customer-focused utility. A little passion goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Wave
✨Know Your Stuff
Before the interview, make sure you understand Wave's mission and values. Familiarise yourself with their services and how they help businesses save water and costs. This will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a Customer Service Advisor role!
✨Ask About Work-Life Balance
Since Wave promotes a great work-life balance, don’t hesitate to ask about their hybrid working model during the interview. This shows that you value flexibility and are keen on maintaining a healthy work-life balance.
✨Be Ready for Role Progression Questions
Wave offers opportunities for salary increases and career progression. Be prepared to discuss your career goals and how you see yourself growing within the company. This demonstrates ambition and a long-term commitment.
