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- Tasks: Lead a dynamic team to drive growth and service excellence in the public sector.
- Company: Wave, a leading national water retailer serving over 300,000 customers across the UK.
- Benefits: Excellent pension scheme, bonus potential, flexible working, and perks like discounts and healthcare.
- Why this job: Make a real impact in the public sector while leading a high-performing team.
- Qualifications: Proven experience in managing teams and strong strategic thinking skills required.
- Other info: Inclusive employer encouraging applications from all backgrounds.
The predicted salary is between 68000 - 82000 £ per year.
Head of Public Sector Customers (37 hours per week Permanent)
Location : Home Based with travel to Wave offices in Salvus House Durham or Pearl House Peterborough and customer sites and venues nationally
Salary : from 68227pa plus a discretionary bonus potential of up to 12% of annual salary
Job Level : B
Car Allowance : 418pm
Reporting to : I&C Customer Director
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300000 customers across the UK to benefit from the non-household water market. We\’re dedicated to helping businesses lower water use be more water efficient and reduce costs all which helped us earn all which helped us proudly earn the Water Retailer of the Year award in 2021 reclaim the title in 2023. Most recently we celebrate the win again in 2025 where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do making a positive difference to the environment and society.
The culture at Wave is like nowhere else having been recognised in the UK Employee Experience award 2025 with a silver award for Best Company Culture. We\’re committed to a happy healthy place to work and have a working environment which supports continuous learning and development one where people can really flourish. Our people are at the centre of everything we do. Joining us means you\’d be part of a team of over 300 people working flexibly across two UK based offices. You\’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.
WHATS IN IT FOR YOU Wealth
- Excellent pension scheme – we will double match your contribution up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks – high street savings (fashion retailers supermarkets and restaurants) discounted cinema tickets travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
Time off
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Years Eve
- The option to buy holidays
- 1 day paid volunteering
Wellbeing
- Hybrid / Flexible working
- Healthcare cashback and treatment scheme
- Cycle to work scheme
- Annual conference and Christmas party
- 24 / 7 Employee Assistance Programme
- Free flu shots
Family Friendly
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- We care about you as an employee and have a range of resources available to both you and your family
THE ROLE IN A NUTSHELL
We\’re looking for a dynamic and people-focused leader to join us as Head of Public Sector Customers. In this high-impact role you\’ll lead our dedicated public sector team shaping strategy driving growth and ensuring exceptional service delivery across our public sector portfolio. You\’ll be the driving force behind customer retention framework renewals and operational excellence while championing a culture of collaboration wellbeing and continuous improvement.
This role would suit someone who thrives on building strong relationships enjoys leading high-performing teams and has a strategic mindset with a passion for public sector service. If you\’re commercially savvy customer-focused and ready to make a real impact this could be the perfect next step for you.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE
- Leading and inspiring a team of Account Managers and Business Development professionals.
- Developing strategic plans to grow and retain our public sector customer base.
- Building strong relationships with key stakeholders and representing Wave at industry events.
- Collaborating across departments to improve service delivery and customer experience.
- Overseeing key frameworks and contracts ensuring we remain the trusted partner of choice.
- Driving innovation in customer engagement and influencing procurement decisions.
- Supporting your teams development through coaching regular check-ins and engagement activities.
WHAT DO WE NEED FROM YOU
- A people-first leadership style with a passion for developing high-performing teams.
- Proven experience managing hybrid teams and delivering commercial success.
- Strong strategic thinking and the ability to influence at all levels.
- A deep understanding of public sector dynamics and procurement processes.
- Excellent communication skills and a collaborative mindset.
- A relevant degree or equivalent experience.
- Experience with CRM systems and a keen eye for data and detail.
Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people we would love to hear from you.
BE YOURSELF OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause neurodiversity or any other reason please do let us know by contacting .
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date : 4pm on 06 October 2025
Interviews are planned for week commencing 20 October 2025
Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Head of Public Sector Customers employer: Wave Utilities
Contact Detail:
Wave Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Public Sector Customers
✨Tip Number 1
Network like a pro! Get out there and connect with people in the public sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Wave and understand their values, especially around customer service and innovation. We want to see you shine, so practice your answers to common questions and think of examples that showcase your leadership skills and strategic thinking.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Head of Public Sector Customers position and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our hiring process. Let’s get you on board!
We think you need these skills to ace Head of Public Sector Customers
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your leadership experience and how it aligns with our mission at Wave. We want to see your personality, so don’t be afraid to let it show!
Tailor Your CV: Don’t just send the same CV for every job. Tailor it to reflect the skills and experiences that are most relevant to the Head of Public Sector Customers role. We love seeing how you can bring value to our team!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive growth and service excellence. Numbers and results speak volumes, so include them where possible!
Follow Application Instructions: Make sure to attach both your CV and covering letter as specified in the application process. We won’t consider applications without a covering letter, so double-check before hitting send!
How to prepare for a job interview at Wave Utilities
✨Know Your Stuff
Make sure you understand the public sector landscape and procurement processes. Brush up on Wave's services and how they impact public sector customers. This knowledge will help you demonstrate your strategic thinking and ability to influence at all levels.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed hybrid teams in the past. Highlight your coaching techniques and how you've inspired teams to achieve commercial success. This is crucial for a role that involves leading Account Managers and Business Development professionals.
✨Build Relationships
Think about how you can build and maintain strong relationships with key stakeholders. Be ready to discuss your experience in collaborating cross-departmentally to improve service delivery and customer experience. This will show you're the right fit for representing Wave at industry events.
✨Be Data-Driven
Familiarise yourself with CRM systems and be prepared to discuss how you've used data to drive innovation in customer engagement. A keen eye for detail will set you apart, especially when discussing frameworks and contracts that ensure trust with clients.