At a Glance
- Tasks: Validate and correct daily meter read data while supporting customers and colleagues.
- Company: Join Wave, a leading national business water retailer with a focus on sustainability.
- Benefits: Enjoy competitive salary, flexible working, generous holiday, and a fantastic pension scheme.
- Other info: Be part of an inclusive culture that values diversity and employee wellbeing.
- Why this job: Make a positive impact on the environment while developing your skills in a supportive team.
- Qualifications: Experience in data handling, strong organisational skills, and attention to detail required.
The predicted salary is between 26634 - 26634 £ per year.
Location: Contractual base in Salvus House, Durham with hybrid working opportunities.
Salary Range from: £26,634 plus a discretionary bonus potential of up to 8% of annual salary.
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
WHAT’S IN IT FOR YOU?
- Wealth: Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave. Bonus potential. Perkbox membership with a vast range of perks.
- Time off: 24 days holiday rising to 26 (plus bank holidays), a day off for your birthday, half a day on Christmas Eve and New Year’s Eve, the option to buy holidays, 1 day paid volunteering.
- Wellbeing: Hybrid/Flexible working, healthcare cashback and treatment scheme, cycle to work scheme, 24/7 Employee Assistance Programme, free flu shots.
- Family Friendly: Enhanced maternity and paternity pay, enhanced shared parental and adoption leave.
THE ROLE IN A NUTSHELL
We are looking for a Meter Read Transaction Specialist who will be responsible for supporting our customers and colleagues with the validation of daily meter read data, identifying and correcting erroneous Metering data. You will be working within a busy Operational delivery team, resolving a wide range of issues within the Metering team.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Supporting the effective delivery of the meter read journey, making sure all systems align with market regulations.
- Identifying and resolving discrepancies, using problem solving skills and having an eye for detail.
- Resolving rejected market messages and investigating & correcting reads that have been rejected from the market.
- Contribute ideas and innovation to improve team processes and support in the implementation of continuous improvement.
WHAT DO WE NEED FROM YOU?
- Experience in collating and understanding data from numerous sources.
- Ability to build strong and collaborative relationships with all key stakeholders.
- Proven experience of multi-tasking.
- Exceptional organisational skills and ability to prioritise to meet tight deadlines.
- Attention to detail and ability to challenge and resolve data inconsistencies/anomalies.
- Ability to record data accurately and communicate this verbally and in report formats.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey.
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date: 4pm on 20 August 2026. Interviews are planned for w/c 24 August 2026.
Wave processes your data in line with data protection laws.
Meter Read Transaction Specialist in Durham employer: Wave Utilities
At Wave, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a strong focus on work-life balance, flexible hybrid working options, and a comprehensive benefits package, including generous holiday allowances and a robust pension scheme, we empower our Customer Service Advisors to thrive in their roles while making a meaningful impact in the community. Join us in Durham and be part of a team that values your contributions and supports your growth in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Meter Read Transaction Specialist in Durham
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Wave Utilities.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Wave Utilities. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Meter Read Transaction Specialist in Durham
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Wave Utilities.
How to prepare for a job interview at Wave Utilities
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Wave Utilities's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Wave Utilities offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
