At a Glance
- Tasks: Manage accounts for diverse clients, ensuring top-notch service and support.
- Company: Join Wave, a leading water retailer with a focus on sustainability and customer care.
- Benefits: Enjoy flexible working, competitive salary, generous holiday, and wellness perks.
- Other info: Inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a positive impact on the environment.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 35200 - 35200 € per year.
Location: Hybrid Working (based primarily at Durham or Peterborough offices, with flexible working from home)
Salary: Starting at £35,200 plus a discretionary bonus potential of up to 8% of annual salary
Car Allowance: No
Job Level: C
Line Manager: Rebecca Goode, Account Manager Team Lead
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us earn Water Retailer of the Year 2021, 2023 and again in 2025. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing, excellent career opportunities and some great benefits too. We expect great things from you and we give great things back.
WHAT’S IN IT FOR YOU?
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance 4x salary
- Life assurance
- Free onsite parking
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering
- Hybrid/Flexible working
- Healthcare cash back scheme
- Cycle to work scheme
- Christmas and summer parties
- 24/7 Employee Assistance Programme
- Free flu shots
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- Dog friendly offices
We care about you as an employee and have a range of resources available to both you and your family.
THE ROLE IN A NUTSHELL
The commercial team are responsible for servicing multisite customers ranging from retailers, hotels, gyms to airports. The team is looking for an Account Manager to support the delivery of KPIs for the commercial portfolio and to help us to continue to develop our great and wonderful culture.
The role will suit you if you are:
- A team player who supports colleagues and works with others to achieve the best outcome for the customer and business.
- Someone that possesses excellent time-management skills.
- Proficient in Word, Excel and PowerPoint.
- A self-starter with ability to work on own initiative.
- An excellent communicator and facilitator.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Work closely and proactively with all of your customers, by attending regular Teams meetings, and occasional face to face meetings, as well as interaction by e-mail and telephone.
- You will be the customer champion within Wave and more broadly, such as with regulators and water companies, to ensure positive and fair results are always achieved.
- Implementing an Account Development Plan (ADP) for each customer and using that as the basis for a communication schedule.
- Understanding their key drivers and objectives and helping them achieve these within their specified timeframe.
- Adding value to your accounts via promotion of Water Efficiency Services.
- Developing relationships and interacting with other business areas, such as metering, billing and Wholesaler Management.
- Supporting growth and retention opportunities with the I&C Sales and Bid teams.
- Reviewing reports and following processes to manage the debt associated with your customer portfolio.
- Making sure that customer payments are received according to contracted payment terms.
- Working with customers and wholesalers to reduce long unread meters (LUMS) across your portfolio and increasing billing accuracy and data.
WHAT DO WE NEED FROM YOU?
- A desire to provide the highest levels of customer service.
- The ability to work in a structured way to ensure consistency of the service provided.
- A team player who supports colleagues and works with others to achieve the best outcome for the customer and business.
- Numerical literacy with good analytical and MS Excel skills.
- The ability to write effective communications.
- Excellent time-management and organisational skills.
- A degree or equivalent experience in a related subject.
- Account Management experience with a history of developing long-term relationships with a variety of key customers.
- Demonstrable B2B sales experience in a commercial environment.
Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk.
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date: 4pm on 10 June 2026. Interviews are planned for w/c 22 June 2026.
Account Manager (Level 2) – Commercial in Durham employer: Wave Utilities
Wave is an exceptional employer that prioritises employee wellbeing and work-life balance, offering a hybrid working model from our Durham or Peterborough offices. With a strong focus on continuous learning and development, we provide excellent career growth opportunities, a generous benefits package including enhanced parental leave, and a vibrant, inclusive culture that celebrates diversity and supports personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (Level 2) – Commercial in Durham
✨Tip Number 1
Get to know the company inside out! Research Wave's values, recent achievements, and their approach to customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing that Account Manager role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the job description, especially around customer service and account management. Practise your answers so you can confidently showcase your skills and how you can add value to Wave.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Account Manager position.
We think you need these skills to ace Account Manager (Level 2) – Commercial in Durham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your relevant experience, especially in account management and customer service, to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about joining Wave and how your skills align with our mission. Don’t forget to mention your experience in developing long-term relationships!
Showcase Your Communication Skills:As an Account Manager, communication is key. In both your CV and cover letter, demonstrate your ability to communicate effectively. Use clear language and structure to make your application easy to read.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Wave Utilities
✨Know Your Stuff
Before the interview, make sure you understand Wave's mission and values. Familiarise yourself with their services and recent achievements, like being named Water Retailer of the Year. This shows genuine interest and helps you connect your skills to their goals.
✨Showcase Your Team Spirit
As an Account Manager, teamwork is key. Prepare examples of how you've collaborated with others to achieve success in previous roles. Highlight your ability to support colleagues and work towards common goals, as this aligns perfectly with Wave's culture.
✨Demonstrate Your Customer Focus
Wave is all about customer service, so be ready to discuss how you've gone above and beyond for clients in the past. Share specific instances where you’ve developed long-term relationships or resolved issues effectively, showcasing your commitment to customer satisfaction.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during the interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the commercial team is currently facing. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
