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- Tasks: Provide top-notch customer service and support to our SME clients.
- Company: Join Wave, a leading water retailer with a focus on sustainability.
- Benefits: Starting salary of £25,733, hybrid working, and a fantastic pension scheme.
- Why this job: Make a positive impact while enjoying a great work-life balance.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Be part of a supportive team dedicated to continuous learning and development.
The predicted salary is between 25733 - 30000 £ per year.
Customer Service Advisor (37 hours per week, Permanent)
Location: Contractual base in Salvus House Durham with hybrid working opportunities
Salary: starting at £25,733 with opportunities to increase salary within our Role Progression matrix plus a discretionary bonus potential of up to 8% of annual salary
Job Level: D
Reporting to: SME Customer Team Leader
Working hours: 9am‑5pm, Monday‑Friday
We support a great work‑life balance and flexible working in a hybrid model. Please discuss this further with the hiring manager during your interview.
About Us
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non‑household water market. We are dedicated to helping businesses lower water use, be more water efficient and reduce costs, earning the Water Retailer of the Year award in 2021, 2023 and 2025 for our commitment to social value, sustainability and market‑leading customer service. Our vision is to be the most customer‑focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is unique. We are committed to a happy, healthy workplace that supports continuous learning and development, where people can flourish. Our team has over 300 employees working flexibly across two UK offices. We focus on employee well‑being and offer a range of benefits.
What’s In It For You
- Excellent pension scheme – we double match your contribution up to 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks – high‑street savings, discounted cinema tickets, travel and holiday discounts, and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4× salary life assurance
- Free onsite parking
- 24 days holiday rising to 26
SME Customer Service Advisor in Bath employer: Wave Utilities
Contact Detail:
Wave Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Customer Service Advisor in Bath
✨Tip Number 1
Get to know the company before your interview! Research Wave's values and recent achievements, like their awards for customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to convey information clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company culture. Think about what matters to you, like work-life balance or opportunities for development.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining Wave and contributing to their mission.
We think you need these skills to ace SME Customer Service Advisor in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight relevant experience and skills that match what we're looking for, like communication and problem-solving abilities. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you align with our values at Wave. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements: Don’t just list your duties; showcase your achievements! Use specific examples of how you've made a positive impact in previous roles. This helps us understand how you can contribute to our mission of delivering top-notch customer service.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Wave Utilities
✨Know the Company Inside Out
Before your interview, take some time to research Wave thoroughly. Understand their mission, values, and recent achievements, especially their awards for customer service. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Customer Scenarios
As a Customer Service Advisor, you'll likely face various customer scenarios. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Be ready to discuss these in detail, showcasing your problem-solving skills and empathy.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the hybrid working model. This demonstrates your enthusiasm and helps you gauge if the company culture aligns with your values.
✨Showcase Your Flexibility
Since the role offers hybrid working opportunities, highlight your adaptability and experience in managing tasks both remotely and in an office setting. Share how you maintain productivity and communication in different environments, which is crucial for this position.
