At a Glance
- Tasks: Provide top-notch admin support and ensure smooth operations at our Killough Centre.
- Company: Join WAVE Trauma Centre, a supportive and impactful organisation.
- Benefits: Enjoy competitive salary, increased annual leave, and a generous pension contribution.
- Other info: Flexible hours with opportunities for professional development and support.
- Why this job: Be the first point of contact and make a difference in clients' lives.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 26824 - 26824 £ per year.
WAVE Trauma Centre is recruiting for an Administrator based in our Killough Centre. The postholder will provide efficient and effective administrative support to the Project Manager and centre staff, ensuring smooth day‑to‑day operations. They will act as the first point of contact for clients and visitors and provide excellent customer service, including conducting room checks, coordinating weekend guest check‑in and allocating rooms.
Salary: £26,824 per annum
Location: 32 Castle Street, Killough, BT30 7QQ
Hours of Work: 37.5 hrs per week, Monday‑Thursday 9am‑5pm and Friday: 9am‑4:30pm
Due to the nature of the role, the postholder may be required to work evenings and weekends on an occasional basis to meet operational needs.
Benefits:
- Access to specialist trauma‑accredited education programmes
- Increased annual leave with service
- 8% pension employer contribution
- External supervision
- Employee Support Package
The closing date for receipt of applications is Friday 3rd July 2026 at 4.30pm. WAVE is committed to the equality of opportunity and selection will be based on merit.
Administrator employer: WAVE Trauma Centre
WAVE Trauma Centre is an exceptional employer, offering a supportive work environment in the heart of Killough. With a strong commitment to employee development through access to specialist trauma-accredited education programmes and a generous benefits package, including increased annual leave and an 8% pension contribution, staff are empowered to grow both personally and professionally. The culture prioritises teamwork and excellent customer service, making it a rewarding place to work for those dedicated to making a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at WAVE Trauma Centre. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like WAVE Trauma Centre before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to WAVE Trauma Centre:Your cover letter is your chance to shine! Tell us why you want to work at WAVE Trauma Centre specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at WAVE Trauma Centre!
How to prepare for a job interview at WAVE Trauma Centre
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
