IT Security Manager

Security & Compliance Leadership

1. Certification Initiatives: Lead and drive SOC 2 and HIPAA certification efforts to ensure that ServingIntel meets and exceeds industry security standards.
2. Cybersecurity Oversight: Implement robust cybersecurity measures and best practices to safeguard our proprietary data and systems.
3. Policy Development: Collaborate with leadership to develop and enforce comprehensive IT security policies.

Microsoft & Azure Administration

1. Cloud Infrastructure Management: Oversee Microsoft Azure administration, including managing licensing, configuring VMs, and establishing user roles tailored to our evolving needs.
2. Security Configurations: Ensure that all IT security settings and permissions across our platforms are optimally maintained.

Dynamics 365 & Cloud Operations

1. Migration Leadership: Lead the migration and ongoing administration of Dynamics 365 Customer Service, ensuring a smooth transition that supports our strategic initiatives.
2. Cloud Tools Optimization: Manage and enhance Business Central and other Dynamics 365 applications to maximize operational efficiency.
3. Innovation and Automation: Evaluate and integrate AI-driven tools such as Copilot Studio & AI Foundry to further streamline and automate IT processes.

Level 3 IT Support & Management

1. Escalation Management: Serve as the final escalation point for complex technical issues, ensuring quick and effective resolution.
2. On-Call Responsiveness: Maintain on-call responsibilities to address urgent IT security or infrastructure issues.

Desired Experience & Qualifications

Technical Experience

1. Security & Compliance: Proven experience with SOC 2, HIPAA, or other security frameworks.
2. Microsoft & Azure Expertise: Strong expertise in Microsoft Azure administration, licensing, and user management.
3. Dynamics 365 & Cloud: In-depth familiarity with Dynamics 365 Customer Service, Business Central, and Microsoft 365.
4. IT Support & Infrastructure: Demonstrated success in Level 3 IT support and resolving complex technical issues.
5. AI & Automation: Experience with AI tools (e.g., Microsoft Copilot Studio, AI Foundry) is a plus.

Personal Attributes

1. Detail-Oriented: Exceptionally organized with an acute attention to detail in security and compliance.
2. Problem Solver: Strong analytical skills with the ability to diagnose and resolve intricate IT challenges.
3. Effective Communicator: Excellent at documenting policies, training teams, and collaborating across departments.
4. Proactive & Strategic: A self-starter who takes ownership of IT operations and continuously drives improvements.
5. Adaptable: Eager to embrace and integrate new technologies in a fast-paced and evolving IT landscape.

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