At a Glance
- Tasks: Lead the transformation of operations from paper to digital, enhancing customer service delivery.
- Company: A top UK provider undergoing a major digital transformation.
- Benefits: Up to £120,000 salary, 10% bonus, hybrid work model.
- Other info: High visibility role with opportunities for personal and professional growth.
- Why this job: Make a real impact on customer experiences and drive significant change in a large organisation.
- Qualifications: 5+ years in product management, experience with digital transformation and stakeholder management.
The predicted salary is between 120000 - 120000 € per year.
Our client is one of the UK's leading providers in their sector, a large, nationally recognised organisation with hundreds of locations across the country, handling hundreds of thousands of cases annually. The business is actively expanding its service portfolio beyond its core offering into adjacent professional services. They're in the middle of one of the most significant transformations in their history: moving from decades of paper-based operations to a fully digital, real-time platform. This role sits at the heart of that change.
The team has built and launched the first module of a new internal operations platform, replacing 20-year-old legacy infrastructure. The next phase, the focus of this hire, transforms how frontline staff handle customer-facing service arrangements, moving from paper forms and manual coordination to tablet-based input, real-time scheduling, digital signatures and automated workflows integrated across logistics, operations and finance. This is one of the three most important company initiatives this year. You'll report to the CTO and work in close partnership with the CEO, with high visibility across senior leadership from day one.
What you'll be doing:
- Owning the product roadmap for the next platform module, driving delivery toward a major rollout later this year
- Translating complex operational workflows into clear, prioritised product plans
- Working directly with frontline staff and operational teams to understand real pain points and design solutions that work in practice
- Leading a cross-functional team including a BA, UK-based engineers and an offshore team of five
- Partnering with the CTO, CEO and operational leaders to align on priorities and communicate progress
- Introducing and embedding AI tools where they create genuine value, data insights, automation, operational efficiency
- Managing third-party vendors and agencies where relevant
What you'll bring:
- 5+ years in product management, ideally with internal systems at scale (2,500+ users, hundreds of locations, 100,000+ cases per year)
- Experience in digital transformation, moving teams and processes from legacy or manual ways of working to modern digital tools
- Comfort in fast-paced, high-stakes environments with real delivery pressure
- Strong stakeholder management, you'll need to hold your own in conversations with a driven, detail-oriented senior leadership team
- Experience leading onshore and offshore/nearshore teams
- Practical experience with AI tools applied to real business problems
- Background in B2C products, point-of-sale, logistics or operational systems is a genuine advantage
What makes this role worth doing:
The work matters. Every improvement you ship directly affects the quality of service delivered to customers at some of the most important moments of their lives. You'll have real ownership, senior visibility, and the chance to leave a lasting mark on a business that touches hundreds of thousands of people every year.
The process:
- Initial conversation with the hiring team
- Senior leadership interview including a short roadmap/prioritisation exercise
Location: Hybrid - minimum three days per week in Maidenhead, with travel to a Midlands head office and various UK operational sites for immersion.
Lead Product Manager in Maidenhead employer: Wave Group
As a Lead Product Manager at our client, you will be part of a transformative journey within one of the UK's leading organisations, renowned for its commitment to innovation and excellence. With a hybrid work model based in Maidenhead, you'll enjoy a collaborative culture that prioritises employee growth and development, alongside competitive benefits including a substantial bonus structure. This role offers the unique opportunity to make a significant impact on service delivery, working closely with senior leadership and cross-functional teams to drive meaningful change in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Product Manager in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their goals. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your skills! If you’ve worked on relevant projects, be ready to discuss them in detail. Use examples that highlight your problem-solving abilities and how you’ve driven change.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Lead Product Manager in Maidenhead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Lead Product Manager role. Highlight your experience in digital transformation and managing large-scale internal systems. We want to see how your background aligns with our mission of moving from paper-based operations to a fully digital platform.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our transformation journey. Be specific about your experience with AI tools and stakeholder management, as these are key for us.
Showcase Your Achievements:When detailing your past roles, focus on quantifiable achievements. Did you lead a project that improved efficiency or customer satisfaction? We love numbers, so share those stats that demonstrate your impact in previous positions!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Wave Group
✨Know the Product Inside Out
Before your interview, dive deep into the company's current products and their transformation journey. Understand how the new internal operations platform works and be ready to discuss how you can contribute to its success.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders, especially in high-pressure environments. Be ready to discuss how you've successfully navigated conversations with senior leadership and aligned priorities in past roles.
✨Demonstrate Your Digital Transformation Experience
Since this role focuses on moving from legacy systems to digital tools, come equipped with specific examples of how you've led similar transformations. Discuss the challenges you faced and how you overcame them to deliver successful outcomes.
✨Engage with Real Pain Points
Be prepared to talk about how you would engage with frontline staff to identify their pain points. Show that you understand the importance of designing practical solutions that genuinely improve their workflows and enhance customer service.
