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- Tasks: Lead client onboarding and ensure smooth, high-quality implementations.
- Company: Join a leading UK tech provider with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving client success and user adoption.
- Qualifications: 3+ years in client-facing roles, strong communication, and project management skills.
- Other info: Dynamic role with travel opportunities and a collaborative team environment.
The predicted salary is between 36000 - 54000 £ per year.
Wave Talent partnered with a leading UK-based technology provider to deliver client onboarding and implementation projects across their platform. In this client-facing role, you will lead end-to-end implementations from sales handover through to live deployment, ensuring projects are delivered on time, within scope, and aligned to client objectives. Working closely with stakeholders at all levels, you will translate business requirements into effective technical configurations and drive adoption through training and on-site engagement.
Key Responsibilities:
- Lead client onboarding and mobilisation, ensuring smooth and high-quality implementations
- Act as the primary point of contact for stakeholders throughout the implementation lifecycle
- Conduct site visits and requirements gathering, translating needs into structured documentation
- Configure the platform to meet client specifications while ensuring ease of use
- Deliver engaging training sessions (remote and on-site) to drive user adoption
- Manage project governance, including reporting, documentation, and progress tracking
- Collaborate cross-functionally to ensure seamless handovers and long-term client success
Key Requirements:
- 3+ years’ experience in client-facing implementation or onboarding roles, ideally within SaaS/technology
- Strong stakeholder management and communication skills
- Proven ability to deliver training to diverse audiences
- Experience configuring software solutions to meet complex requirements
- Solid project management and organisational skills, with the ability to manage multiple projects simultaneously
- Willingness to travel for client site engagement and work in a hybrid environment
Implementation Analyst in London employer: Wave Group
Contact Detail:
Wave Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client onboarding and implementation. We suggest doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve successfully led implementations. This will give potential employers a clear picture of your capabilities and how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Implementation Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation Analyst role. Highlight your experience in client-facing positions and any relevant SaaS or technology projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your stakeholder management skills and any training experience you have.
Showcase Your Project Management Skills: In your application, be sure to highlight your project management abilities. Talk about how you've successfully managed multiple projects and delivered them on time. We love seeing examples of how you've kept things organised and on track!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Wave Group
✨Know the Company Inside Out
Before your interview, make sure you research the technology provider thoroughly. Understand their platform, recent projects, and how they approach client onboarding. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Stakeholder Scenarios
Since this role involves a lot of stakeholder management, think of examples from your past experience where you've successfully navigated complex stakeholder relationships. Be ready to discuss how you handled challenges and ensured smooth communication throughout the implementation process.
✨Showcase Your Training Skills
As delivering training sessions is a key part of the job, prepare to discuss your training methodologies. Bring examples of how you've engaged diverse audiences in the past and be ready to demonstrate your ability to simplify complex concepts for clients.
✨Highlight Your Project Management Experience
With multiple projects on the go, it's crucial to showcase your organisational skills. Prepare to talk about specific tools or methods you use to manage projects effectively, and provide examples of how you've kept projects on track and within scope in previous roles.