At a Glance
- Tasks: Engage with customers, solve queries, and provide tailored product advice.
- Company: Join Wave, a dynamic brand in the Spa and Watersports industry.
- Benefits: Competitive salary, bonus scheme, and opportunities for career growth.
- Other info: Enjoy a friendly atmosphere with potential for diverse roles.
- Why this job: Be part of a fun, creative team where your ideas truly matter.
- Qualifications: 2-3 years in customer service and excellent communication skills.
The predicted salary is between 25500 - 27000 £ per year.
Job Title: Customer Service Advisor
Company: Wave
Location: Newcastle City Centre Office
Contract Type: Full-time / Part-time
Pay: Competitive Salary of £26k rising on completion of probation period + Easy to achieve Bonus Scheme from Day 1
Start Date: Immediate
About Us:
A company committed to pushing boundaries, constantly enhancing the Wave brand, products, and services. Driven by non-stop innovation and dedication to product development with a long-term goal to lead globally in the Spa and Watersports industry. We\'re looking for enthusiastic individuals to join our Customer Service Team with opportunities to grow within our company.
We pride ourselves on providing an exceptional customer experience to both B2C e-commerce customers and B2B trade clients across the UK and internationally. This is not your typical call centre role; we focus on offering creative solutions and personalised support.
What You\'ll Do:
- Work Hours: 40 hours per week, with one day weekends currently part of the Rota and late shifts availability.
- Overtime: Overtime opportunities during peak sales periods.
- Customer Service: Engage with international customers, addressing their queries via email and social media, and guiding them to solve problems independently.
- Product Knowledge: Gain an in-depth understanding of the Wave brand and its products to provide tailored advice and upsell where appropriate.
- Complex Queries: Handle detailed and sometimes challenging customer issues, ensuring they are resolved through thoughtful and thorough responses.
- Collaborative Support: While your primary role will be in customer service, you may be called on to assist in logistics, marketing, or other areas of the business during busy times.
Key Responsibilities:
- Managing customer inquiries through email, telephone, live chat and social media platforms.
- Handling administrative tasks such as refunds, returns, and customer retention efforts.
- Supporting the workflow for production by coordinating with other teams.
- Providing top-tier service to ensure customer satisfaction and loyalty.
- Upselling and advising customers on products that meet their needs.
- Collaborating with the marketing and operations teams during peak times.
What You\'ll Need:
- Experience: A minimum of 2-3 years in customer service, preferably in a fast-paced environment.
- Skills: Excellent verbal and written communication skills, strong IT proficiency, and the ability to manage workloads efficiently.
- Work Ethic: A strong work ethic paired with a positive and fun-loving attitude. We foster a friendly, positive, and team-oriented atmosphere, and we expect the same from you.
- Customer Focus: A passion for helping customers and a desire to go the extra mile to ensure satisfaction.
- Teamwork: A willingness to assist other departments when needed, as we view ourselves as a single, cohesive unit.
- Creativity and Initiative: As a growing brand, we value innovative ideas and input from all team members.
- Love for Dogs: Our office sometimes has dogs on-site, so a tolerance (or love) for pets is a plus.
What We Offer:
- A chance to join a department that has some exciting changes ahead and be involved in making a difference with ideas always encouraged
- Opportunities for career progression within our rapidly growing company.
- A chance to be part of a young, creative, and supportive team.
Why Wave Spas?
Join a fun, energetic, and growing company where your ideas matter, your contributions are valued, and your career can take off. Whether you\'re looking to build your skills in customer service or branch out into other areas of our company, Wave offers the perfect opportunity.
Ready to dive into your next adventure?
Apply today, and tell us why you\'d be the perfect fit for the Wave Family
Job Type: Full-time
Pay: £25,500.00-£27,000.00 per year
Benefits:
- Additional leave
- Company events
- Employee discount
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: In person
Customer Experience Representative in Durham employer: Wave Direct Limited
Wave is an exceptional employer located in the vibrant Newcastle City Centre, offering a dynamic work environment where creativity and innovation thrive. With competitive salaries, a supportive team culture, and ample opportunities for career progression, employees are encouraged to contribute their ideas and grow within the company. The unique advantage of working here includes a fun atmosphere with occasional office dogs, making it a place where work feels enjoyable and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative in Durham
✨Tip Number 1
Get to know the company inside out! Research Wave's products and values so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers through various channels, try role-playing different scenarios with friends or family. This will help you think on your feet and respond effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Wave family right from the start.
We think you need these skills to ace Customer Experience Representative in Durham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and are excited about the opportunity to join our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that demonstrate how you can contribute to our mission of providing exceptional customer experiences.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining the Wave family!
How to prepare for a job interview at Wave Direct Limited
✨Know the Wave Brand Inside Out
Before your interview, make sure you dive deep into understanding the Wave brand and its products. Familiarise yourself with their offerings and think about how you can provide tailored advice to customers. This knowledge will not only impress the interviewers but also show your genuine interest in the role.
✨Show Off Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think of times when you went above and beyond for a customer or resolved a complex issue. This will demonstrate your ability to handle the challenges of the role and your commitment to providing exceptional service.
✨Emphasise Teamwork and Collaboration
Since the role involves collaborating with other departments, be ready to discuss your experience working in teams. Share examples of how you've supported colleagues in different areas and contributed to a cohesive work environment. This will align with the company's focus on teamwork and a positive atmosphere.
✨Bring Your Creative Ideas
Wave values innovative ideas, so don’t hesitate to share any creative solutions you've implemented in previous roles. Think about how you can contribute to enhancing customer experience or improving processes. This will show that you're not just looking to fill a position, but are eager to make a real impact.
