At a Glance
- Tasks: Assist customers with antique jewellery and manage stock coordination.
- Company: Wave Antiques, a family-owned business with a rich heritage.
- Benefits: Competitive pay, hands-on experience, and growth opportunities.
- Other info: In-person role with some weekend shifts; perfect for jewellery enthusiasts.
- Why this job: Join a passionate team and work with unique, historic jewellery.
- Qualifications: 2 years in luxury sales, detail-oriented, and jewellery knowledge.
The predicted salary is between 30000 - 42000 £ per year.
Hours: Full-time, Weekends may be required
Wave Antiques celebrates craftsmanship, history, and design. Founded on five generations of family heritage, we curate fine antique jewellery that carries timeless character and provenance. Every piece in our collection is handled with care, accuracy, and respect for its story.
We’re looking for a Jewellery Sales Advisor / Stock Coordinator to join our growing team — someone who is detail-oriented, organised, and passionate about jewellery, heritage, and customer experience.
Role Overview
This role combines in-person client advisory with back-of-house stock coordination. You’ll support the journey of each piece — from intake and quality control through to in-store presentation and sale.
You’ll manage product information, maintain stock accuracy, and ensure every piece is beautifully presented and ready for our discerning customers and collectors.
This is an in-person role, including weekend work as part of the regular rota.
Key Responsibilities
Welcome and assist clients during in-person appointments and showroom visits.
Provide knowledgeable, confident guidance on antique jewellery, provenance, and craftsmanship.
Support customers through the purchasing process, offering a refined and personalised experience.
Contribute to meeting sales targets and maintaining exceptional client service standards.
Stock & Data Management
Input and update product details in our stock system (internal database and Shopify), including titles, descriptions, materials, measurements, and pricing.
Maintain accurate stock levels and ensure physical and digital records match.
Organise items efficiently, assigning SKU codes and ensuring consistent naming and categorisation.
Generate reports on stock levels, product movement, and listing progress.
Condition & Quality Control
Check all jewellery pieces for condition, cleanliness, and completeness before listing or sale.
Record and track items requiring repair, resizing, or cleaning.
Liaise with our workshop and customers to monitor progress and ensure all items meet presentation standards.
Maintain repair and service logs for reference and accountability.
General Administration
Prepare and maintain accurate documents, stock reports, and audit files.
Support the operations and e-commerce teams with data checks and content updates.
Help ensure all systems and records are consistent across departments.
Skills & Experience
Minimum 2+ years’ experience in luxury sales or high-end retail.
Strong understanding of delivering exceptional client experiences.
High attention to detail and accuracy in data entry.
Competent with Shopify, Google Sheets, and/or Excel.
Organised and able to manage multiple priorities effectively.
Strong written English and confident communication skills.
Availability for weekend work.
Gem-A qualification (DGA/FGA) or equivalent gemmological training.
Basic knowledge of jewellery, including materials, hallmarks, and gemstone types.
Experience with antique or fine jewellery sales.
Background in luxury or heritage retail environments.
Personal Qualities
Precise, methodical, and reliable.
Strong sense of ownership and pride in maintaining standards.
Collaborative and comfortable working with small specialist teams.
Passionate about jewellery, design, and craftsmanship.
What We Offer
Opportunity to work closely with rare and historic jewellery.
Training in jewellery identification and care.
Competitive pay and development opportunities.
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Sales Advisor & Stock Coordinator employer: Wave Antiques
Wave Antiques is an exceptional employer located in the heart of Hatton Garden, offering a unique opportunity to work with fine antique jewellery while being part of a family-run business steeped in heritage. Our supportive work culture fosters personal growth and development, providing hands-on experience and training in jewellery care, alongside competitive pay and the chance to thrive in a dynamic retail environment. Join us to be part of a passionate team that values exceptional customer service and attention to detail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor & Stock Coordinator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wave Antiques, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wave Antiques!
We think you need these skills to ace Sales Advisor & Stock Coordinator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wave Antiques, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wave Antiques and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wave Antiques that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wave Antiques
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
