At a Glance
- Tasks: Provide friendly customer service and promote our community-focused activities.
- Company: Join Wave Active, an award-winning charity inspiring active lifestyles.
- Benefits: Flexible hours, community impact, and a supportive team environment.
- Other info: Opportunity for personal growth and development in a dynamic setting.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Background
Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is to "Inspire Active Lifestyles" and vision, "To be at the heart of the improvement of health and wellbeing in the Community". We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing a number of leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services.
The Post in Context
We have taken positive steps in developing our site management's approach to the 'customer's journey'. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
Customer Service
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
Reception
- To answer, promptly, incoming telephone calls.
- To welcome and acclimatise visitors to the centre.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
Administration
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To control and cash up all monies during the session in accordance with the financial regulations.
Promotion of Centre
- To promote the sale of goods and memberships.
- To enrol and issue cards in relation to memberships and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
Other Duties
- To carry out other duties as required.
- To adhere to Wave Active Limited's Policies and Procedures.
Personal Specification
Disposition (Essential)- Customer focused
- Driven and Enthusiastic
- Passion for providing exceptional service
- Can do attitude
- Pro-active Team Player
- Interpersonal skills
- Similar work environment
- Excellent communication skills - face to face, telephone
- Able to remain calm and professional in challenging circumstances
- Knowledge of cash till operations and administration of cash returns
- To be flexible to the changing demands of the business
- Able to react positively to changes in policy and development into new or improved areas of service activity
- To be able to follow Wave Active Limited Policies and Procedures
Closing Date: 14/07/2026
Customer Service Advisor in Peacehaven employer: Wave Active
Wave Active is an exceptional employer dedicated to inspiring active lifestyles within the community. With a strong focus on employee growth and development, we foster a supportive work culture that values teamwork and customer service excellence. Our commitment to reinvesting surplus revenues into community initiatives not only enhances our facilities but also creates a meaningful impact, making every role here rewarding and fulfilling.
