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- Tasks: Lead and inspire a team to deliver exceptional customer service at our leisure centre.
- Company: Join Wave, a community-focused leisure management team.
- Benefits: Competitive pay, flexible hours, and opportunities for personal development.
- Why this job: Be a role model and make a positive impact in your community.
- Qualifications: Customer service experience and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for growth and training.
The predicted salary is between 30000 - 42000 £ per year.
The Wave Team has considerable experience in the management of all aspects of community leisure, such as managing leisure centres (wet and dry), operating dual use sites (for example, schools and colleges), running sport and physical activity programmes (both indoor and outdoor). This role is central to providing a friendly, safe and efficient service to all of our customers at the leisure centre. As such it is vital that the post holder is an inspirational role model at all times, leading and motivating their teams as they strive to deliver excellence in all areas of operating a busy centre.
Summary of Main Duties
- Lead and inspire a team of staff in delivering the highest possible standards of customer care and service delivery at all stages of a customer's experience with Wave.
- Staffing and Staff Management.
- Health and Safety.
- Finance.
- Programming.
- Performance.
- Marketing and Sales.
- Cleanliness and Maintenance.
Personal Specification
- Customer focused.
- Driven and Enthusiastic.
- Passion for providing exceptional service.
- Can do attitude.
- Pro-active Team Player.
- Staff supervision, leading teams to deliver high results, meet targets and respond to changing priorities.
- Previous experience of work in a customer focussed service delivery environment.
- Cash handling/reconciliation and experience of following financial systems.
- Able to calculate figures for a wide range of applications.
- To hold or to be able to obtain a National Pool Lifeguard Qualification (NPLQ) (Essential).
- Current First Aid Certificate (Desirable).
- Pool Plant Operators Qualification (Desirable).
- Coaching qualification in one or more sports (Desirable).
- Strong interpersonal skills with the ability to adapt communications and approach to suit different circumstances.
- Good organisational skills.
- Leadership and coaching experience.
- Excellent time management.
- Experience of recruiting, training and developing staff.
- Familiarity with Microsoft Office applications.
- To be flexible to the changing demands of the business.
- To be able to follow Wave Active Limited Policies and Procedures.
Closing Date: 27/03/2026
Duty Manager in Lewes employer: Wave Active
Contact Detail:
Wave Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Lewes
✨Tip Number 1
Get to know the company! Research Wave and its community initiatives. When you walk into that interview, show us you understand our mission and values. It’ll make you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice your leadership stories! We want to hear about times you've inspired a team or handled a tough situation. Prepare examples that highlight your customer service skills and how you’ve motivated others to deliver excellence.
✨Tip Number 3
Dress the part! First impressions matter, so come in looking professional yet approachable. Remember, as a Duty Manager, you’ll be a role model for both staff and customers, so let your attire reflect that.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re enthusiastic about the role and reinforces your interest in joining the Wave team. Plus, it keeps you fresh in our minds!
We think you need these skills to ace Duty Manager in Lewes
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and community leisure! Share specific examples of how you've gone above and beyond in previous roles to create a positive experience for customers.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. We want to know how your skills align with the responsibilities of a Duty Manager, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Wave Active
✨Know the Company Inside Out
Before your interview, take some time to research Wave and its community leisure initiatives. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully managed a team or led a project. Highlight your ability to motivate others and how you’ve handled challenges in a customer-focused environment.
✨Demonstrate Customer Care Passion
Wave is all about exceptional service, so be ready to discuss your approach to customer care. Think of specific instances where you went above and beyond for a customer. This will illustrate your commitment to providing a friendly and efficient service.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to handle emergencies, especially related to health and safety. Brush up on relevant protocols and think through how you would respond to various scenarios that could arise in a busy leisure centre.