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- Tasks: Deliver top-notch customer service and manage reception efficiently.
- Company: Join a vibrant team at Wave Active Limited, promoting active lifestyles.
- Benefits: Flexible hours, friendly environment, and opportunities for personal growth.
- Other info: Dynamic role with a chance to develop your skills in a supportive setting.
- Why this job: Be the face of our centre and make a difference in your community.
- Qualifications: Customer-focused attitude and excellent communication skills required.
The predicted salary is between 10 - 12 £ per hour.
We have taken positive steps in developing our site management's approach to the 'customer's journey'. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensuring efficiency of service and administration at reception.
Customer Service- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Centre to the public at all times.
- To respond positively to customer enquiries.
- To answer, promptly, incoming telephone calls.
- To welcome and acclimatise visitors to the centre.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To control and cash up all monies during the session in accordance with the financial regulations.
- To promote the sale of goods and memberships.
- To enrol and issue cards in relation to memberships and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
- To carry out other duties as required.
- To adhere to Wave Active Limited's policies and procedures.
- Customer focused
- Driven and Enthusiastic
- Passion for providing exceptional service
- Can do attitude
- Pro-active
- Team Player
- Interpersonal skills
- Similar work environment
- Excellent communication skills - face to face, telephone
- Able to remain calm and professional in challenging circumstances
- Knowledge of cash till operations and administration of cash returns
- To be flexible to the changing demands of the business
- Able to react positively to changes in policy and development into new or improved areas of service activity
- To be able to follow Wave Active Limited Policies and Procedures
Closing Date: 11/05/2026
Casual Customer Service Advisor in Lewes employer: Wave Active
Contact Detail:
Wave Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor in Lewes
✨Tip Number 1
Get to know the company! Research Wave Active Limited and their approach to customer service. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being able to communicate clearly and positively is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Employers love candidates who are passionate about providing exceptional service and can-do attitudes.
✨Tip Number 4
Be ready for anything! Flexibility is crucial in this role. Prepare yourself to discuss how you've adapted to changes in previous jobs, as this will demonstrate your ability to handle the dynamic environment at the centre.
We think you need these skills to ace Casual Customer Service Advisor in Lewes
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to provide a great experience for customers in the past. Use specific examples that showcase your friendly and efficient service!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your skills and experiences without any confusion.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with our focus on providing a first-class customer service experience. Show us why you’re the perfect fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Wave Active
✨Know the Customer Journey
Familiarise yourself with the concept of the 'customer's journey' as outlined in the job description. Be ready to discuss how you can enhance this experience and provide examples from your past roles where you've successfully improved customer satisfaction.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to demonstrate your ability to handle customer enquiries effectively, perhaps by role-playing common scenarios with a friend or family member.
✨Dress to Impress
Make sure to present yourself smartly, as you'll be representing the company at the reception. Choose an outfit that aligns with the professional image they expect, and remember that first impressions count!
✨Be Ready for Situational Questions
Expect questions about how you'd handle challenging situations, like an upset customer or a busy reception area. Think of specific examples from your experience where you remained calm and professional, and be prepared to share these stories during the interview.