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- Tasks: Supervise pool activities, ensure safety, and provide excellent customer service.
- Company: Join Wave Active, a vibrant charity promoting active lifestyles in the community.
- Benefits: Flexible hours, team environment, and opportunities for career growth.
- Why this job: Kickstart your career while making a positive impact on people's health and wellbeing.
- Qualifications: NPLQ qualification and a passion for customer service.
- Other info: Fun, lively atmosphere with a focus on teamwork and community support.
The predicted salary is between 13000 - 16000 £ per year.
We have an exciting new opportunity as a Lifeguard at Wave Active, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. There are many opportunities available for you within Wave Active. Starting your career with us as a Lifeguard is a great first step to many different routes including Operational Management, Sales, Fitness or Customer Service.
You will be responsible for the supervision of our customers and other lifeguards using our swimming and pool facilities. You will always act safely whilst holding responsibility for the Health and Safety of all pool users and oversee the operations of the building. You will have excellent attention to detail, ensuring the safety of our customers whilst they are enjoying the use of our facilities. You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest of standards. You will have an eye for first class cleanliness and will put this into action whenever required.
Who are we? Wave Active is an award-winning charity and social enterprise, supporting our local communities with facilities, activities, and services to inspire active lifestyles. Our purpose is "Inspire Active Lifestyles" and vision, "To be at the heart of the improvement of health and wellbeing in the Community". We are passionate about providing services and opportunities that support individuals to gain, regain or maintain health, fitness and wellbeing improvements. Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we provide health and fitness services for both members and non-members of all ages to participate in, whether that be through sport, group exercise, gym, swim, play or health services.
The key purpose of this post is to maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.
Customer Service
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Lido to the public at all times.
- To respond positively to customer enquiries.
General Tasks
- To clean all areas of the Lido, including pool hall, changing rooms, toilets, showers, storeroom and drains to ensure exceptional standards of hygiene and cleanliness.
- To ensure that all users behave in an orderly manner at all times and take appropriate action should any member of the public misuse the facilities.
- To assist with the delivery of continuous improvement plans.
- To assist in the maintenance, use and updating of safety equipment and to ensure that the requirements of the Health and Safety at Work Act are properly adhered to.
- To be diligent about compliance with the Trust's Health and Safety Policy.
- To take on relevant responsibilities during Emergency Procedures.
General Tasks - Wet Side
- To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary life-saving operations and apply First Aid as needed.
- To supervise changing rooms, showers and associated areas.
- To make and record periodic checks on chemical levels of the pool water and report to an Operations Manager should it fail to meet the required standards.
- To ensure the day to day preparation of the pool facilities for swimming lessons, special water activities and private parties.
- To assist the Operations Manager in organising special water activities for children during the school holidays.
- To maintain a National Pool Lifeguard Qualification including attendance at staff training on a monthly basis.
Other Duties
- To carry out other duties as required.
- To adhere to Wave Active Limited's policies and procedures.
Personal Specification Profile (Essential)
- Good interpersonal abilities
- Able to understand hazards related to pool conditions
- Tact and diplomacy when dealing with customers who are breaking the rules
- Ability to stay calm under extreme circumstances
- Excellent observation skills
- Quick reaction in dangerous situations
- Customer focused
- Driven and Enthusiastic
- Passion for providing exceptional service
- Team Player
Experience (Essential)
- Similar work environment
Qualifications (Essential)
- NPLQ
Qualifications (Desirable)
- Knowledge of COSHH regulations
- Coaching Qualification
- First Aid Certificate
Specialist Knowledge (Essential)
- Able to organise leisure sessions in at least one activity
Other (Essential)
- To be flexible to the changing demands of the business
- To be able to follow Wave Active Limited's Policies and Procedures
Casual Lifeguard employer: Wave Active
Contact Detail:
Wave Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Lifeguard
✨Tip Number 1
Get to know the company culture! Before your interview, check out Wave Active's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your lifeguard skills! Be ready to discuss your experience and how you handle emergencies. Maybe even share a story about a time you went above and beyond for customer safety – it’ll show you’re the perfect fit for the role!
✨Tip Number 3
Dress the part! When you show up for your interview, wear something smart-casual that reflects your personality but also shows you mean business. First impressions count, especially in a customer-focused environment like Wave Active.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to the Wave Active team!
We think you need these skills to ace Casual Lifeguard
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being a Lifeguard and helping others enjoy their time at Wave Active.
Highlight Relevant Experience: Make sure to mention any previous experience in similar roles or environments. Whether it’s lifeguarding, customer service, or working in a team, we love to see how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff—just show us what you’ve got!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Wave Active.
How to prepare for a job interview at Wave Active
✨Know Your Stuff
Before the interview, brush up on your knowledge of lifeguarding and health and safety regulations. Familiarise yourself with the National Pool Lifeguard Qualification (NPLQ) requirements and be ready to discuss how you would handle various emergency situations.
✨Show Off Your Customer Service Skills
Wave Active values exceptional customer service, so think of examples where you've gone above and beyond for customers. Be prepared to share how you would create a friendly and approachable environment for pool users.
✨Team Player Vibes
Since teamwork is key at Wave Active, come ready to discuss your experiences working in a team. Highlight how you’ve collaborated with others to achieve common goals, especially in high-pressure situations.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would respond to a swimmer in distress or how you’d ensure cleanliness and safety in the facility. Think through these scenarios beforehand to show you’re prepared!