At a Glance
- Tasks: Supervise daily operations, ensuring safety and customer service at leisure facilities.
- Company: Wave Active is a charity dedicated to inspiring active lifestyles and improving community health.
- Benefits: Earn £12.84 per hour plus holiday pay, with opportunities for training and development.
- Other info: Flexible shifts available across multiple locations in the Lewes District.
- Why this job: Join a passionate team making a real impact on community health and wellbeing.
- Qualifications: NPLQ qualification required; customer service skills and a proactive attitude are essential.
Location: Lewes District Sites to include Peacehaven, Lewes, Seaford.
Salary: £12.84 per hour (+ holiday pay)
Background
Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles.
Our purpose is “Inspiring Active Lifestyles” and vision, “To be at the heart of the improvement of health and wellbeing in the Community”.
Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we are passionate about providing opportunities that support individuals to gain, regain or maintain: health, fitness, and wellbeing.
Offering a range of activities across our facilities and multifunctional spaces, our team is dedicated to creating an approachable environment enabling individuals to prioritise their health and wellbeing journey.
As a charity, formed in 2006, Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of: facility developments, refurbishments, employment opportunities, new programmes of activity and to support those with health conditions to make health improvements.
The Post in Context
We have taken positive steps in developing our site management’s approach to the ‘customer’s journey’. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
As the successful candidate you will supervise and undertake all functions involved in the running of the centre, including pool duties, staff breaks, water testing, pool plant, cleaning, reception and administration tasks within given areas of responsibilities, whilst working to meet the business objectives of Wave to ensure long term financial sustainability.
As a Duty Manager you will maintain constant surveillance of customers in the facility; acting immediately and appropriately to secure the safety of customers in the event of emergency. When necessary, you will provide emergency care and treatment as required until the arrival of emergency medical services.
Customer Service
The priorities of the Duty Manager are:
- To provide a friendly and efficient service to all customers. To pro-actively provide information to promote the Lido to the public at all times. To respond positively to customer enquiries.
Operations
- To ensure all operational procedures, checklists and work instructions are carried out to a high standard.
- To ensure the day to day preparation of facilities (equipment and/or areas of use).
- To undertake within the operational demands of the pool, any tasks required from cleaning, reception and administration.
- To undertake the opening and closing of the Lido in accordance with published hours and ensure the facilities are provided for the public in accordance with Health and Safety regulations.
- To ensure a high standard of cleanliness and hygiene at all times throughout the shift.
- To lifeguard and supervise the pool area, assist swimmers in difficulty, undertake any necessary lifesaving first aid as needed.
- To ensure that recorded checks on chemical levels of the pool water are carried out and report to the Senior Operations Manager/Area Manager/Maintenance Engineer should it fail to meet the required standard.
- To undertake routine checks and maintenance in the Plant Room including backwash of filters.
- To maintain the NPLQ qualification by attending regular training sessions and to attend any training as deemed appropriate by the Senior Operations Manager/Area Manager.
Administration
- To assist the Management Team in checking stocks of materials held weekly and order replenishment; control their use and security.
- To check daily the state of the building, plant and equipment and record any repairs needed in the fault logbook.
- To carry out administration tasks and record keeping linked to given areas of responsibilities.
- Whilst on duty, to be responsible for the security of the building and its contents.
Staffing
- To arrange adequate pool cover, breaks, rotas of staff, cleaning duties for the shift in accordance with the day’s programmes and events.
- To ensure customer service standards are met and staff are working to their maximum potential.
- To assist with the arranging of cover for staff in advance, taking into account usage, bookings and sickness.
- To ensure that financial regulations, including the collecting of cash, are adhered to.
- Report any discrepancies to the Senior Operations Manager or Area Manager and/or Head of Finance immediately.
- Ensure that booking procedures as set out in general and financial instructions are followed.
- Reconcile daily sales and monies received.
- Check goods received against orders placed and authorise invoices for payment.
Health and Safety
- To be responsible for overall health and safety requirements of the Lido, equipment, premises and users during centre opening hours.
- Carry out periodic fire drills to ensure that site employees and coaches are familiar with procedures and that equipment is usable.
- Ensure that First Aid equipment is available and usable.
- To exercise all due care in respect of Health and Safety at Work and carry out the requirements of the Trust’s systems and procedures on Health and Safety.
Other Duties
- To carry out other duties as required.
- To adhere to Wave Active Limited’s policies and procedures.
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#J-18808-LjbffrCasual Duty Manager in Lewes employer: Wave Active
Wave Active is an exceptional employer dedicated to inspiring active lifestyles within the community of Lewes District. With a strong focus on employee growth and development, we offer a supportive work culture that values teamwork and community engagement. Our commitment to reinvesting surplus revenues into local facilities and programmes ensures that our staff play a vital role in enhancing health and wellbeing for all, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Duty Manager in Lewes
✨Tip Number 1
Familiarise yourself with Wave Active's mission and values. Understanding their commitment to inspiring active lifestyles will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Gain relevant experience by volunteering or working in similar roles at leisure facilities. This hands-on experience will not only enhance your skills but also demonstrate your commitment to the community and customer service.
✨Tip Number 3
Network with current or former employees of Wave Active. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Stay updated on health and safety regulations related to leisure facilities. Being knowledgeable about these standards will show your dedication to maintaining a safe environment for customers and staff alike.
We think you need these skills to ace Casual Duty Manager in Lewes
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and requirements of the Casual Duty Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, health and safety, and facility management. Use bullet points for clarity and focus on achievements that demonstrate your ability to inspire active lifestyles.
Write a Compelling Cover Letter:In your cover letter, express your passion for community health and wellbeing. Mention specific experiences that showcase your ability to manage operations and provide excellent customer service. Make sure to convey how you can contribute to Wave Active's mission.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role of Duty Manager.
How to prepare for a job interview at Wave Active
✨Know the Organisation
Familiarise yourself with Wave Active's mission and values. Understand their commitment to inspiring active lifestyles and how they support the community. This will help you align your answers with their goals during the interview.
✨Demonstrate Customer Service Skills
As a Duty Manager, providing excellent customer service is crucial. Prepare examples of how you've handled customer inquiries or complaints in the past, showcasing your ability to maintain a friendly and efficient service.
✨Highlight Health and Safety Awareness
Given the responsibilities around health and safety, be ready to discuss your knowledge of safety regulations and emergency procedures. Mention any relevant training or experiences that demonstrate your capability in this area.
✨Showcase Team Management Experience
The role involves managing staff and ensuring they perform at their best. Be prepared to talk about your experience in team management, including how you handle scheduling, staff breaks, and maintaining morale among team members.
