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For Companies At a Glance
- Tasks: Provide friendly customer service and assist visitors at the Lido.
- Company: Join a vibrant team dedicated to inspiring active lifestyles.
- Benefits: Flexible hours, great team environment, and opportunities for growth.
- Why this job: Be part of a fun summer experience while helping others enjoy their time.
- Qualifications: Customer-focused attitude and excellent communication skills required.
- Other info: Perfect for students looking for summer work from May to September.
The predicted salary is between 13 - 16 £ per hour.
Summer Season - Must be available to work between 1st May - 10th September 2026.
The Post in Context: We have taken positive steps in developing our site management's approach to the 'customer's journey'. Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.
Customer Service
- To provide a friendly and efficient service to all customers.
- To pro-actively provide information to promote the Lido to the public at all times.
- To respond positively to customer enquiries.
Reception
- To answer, promptly, incoming telephone calls.
- To welcome and acclimatise visitors to the Lido.
- To direct customers to the correct place of activity.
- To control entry and exit systems.
- To use PA systems for information and control.
- To maintain a clean and tidy reception area.
- To be smartly presented in uniform at all times.
Administration
- Responsible for the smooth operation of the booking system embracing system enhancements.
- To control and cash up all monies during the session in accordance with the financial regulations.
Promotion of Centre
- To promote the sale of goods and season passes.
- To enrol and issue cards in relation to season passes and categories available.
- To deal with customer enquiries regarding programme and course details, first aid, lost property etc.
Other Duties
- To carry out other duties as required.
- To adhere to Wave Active Limited's policies and procedures.
Personal Specification
Disposition: Customer focused, Driven and Enthusiastic, Passion for providing exceptional service, Can do attitude, Pro-active, Team Player, Interpersonal skills.
Experience: Similar work environment.
Skills: Excellent communication skills - face to face, telephone, Able to remain calm and professional in challenging circumstances, Knowledge of cash till operations and administration of cash returns.
Other: To be flexible to the changing demands of the business, Able to react positively to changes in policy and development into new or improved areas of service activity, To be able to follow Wave Active Limited Policies and Procedures.
Closing Date: 31/03/2026
Casual Customer Service Advisor employer: Wave Active
Contact Detail:
Wave Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Wave Active Limited. Understand their values and what they’re all about. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you’d handle customer enquiries or challenging situations.
✨Tip Number 3
Dress to impress! Since you'll be representing the Lido, make sure you look smart and professional for your interview. First impressions matter, and being well-presented shows that you take the role seriously.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Casual Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've provided friendly and efficient service in the past, so share specific examples that demonstrate your skills!
Be Enthusiastic and Pro-Active: Let your passion for providing exceptional service shine through in your application. We love a 'can do' attitude, so don’t be shy about showing us how you can go above and beyond for customers!
Tailor Your Application: Take a moment to read through the job description carefully and tailor your application to match. Use similar language and focus on the key responsibilities and skills mentioned – it shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Wave Active
✨Know the Customer Journey
Familiarise yourself with the concept of the customer's journey, especially in a leisure setting like the Lido. Understand how your role as a Casual Customer Service Advisor contributes to creating a positive experience for visitors.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication skills during the interview. Think of examples where you've effectively handled customer enquiries or resolved issues, as this will highlight your ability to remain calm and professional under pressure.
✨Dress the Part
Since you'll be expected to be smartly presented in uniform, make sure you dress appropriately for the interview. This shows that you understand the importance of presentation and are ready to represent the Lido positively.
✨Be Ready for Flexibility
Expect questions about how you handle change and adapt to new situations. Prepare examples from your past experiences where you've successfully navigated changes in policy or service delivery, showcasing your proactive attitude and team player mentality.