Call Center Representative

Overview

We are currently seeking confident and enthusiastic individuals to join our team in a dynamic sales environment. Previous sales experience is not required; however, a professional telephone manner and some background in customer service would be advantageous.

This is an exciting opportunity to join a well-established organisation specialising in eco home improvements and renewable energy solutions. The company is known for its commitment to customer satisfaction and supportive working culture. Based in Hellesdon, Norwich.

What We Offer

• Competitive On-Target Earnings of £23,500 – £45,000 per annum
• Four-day working week (Monday to Thursday)
• Comprehensive, fully paid training
• 22.8 days holiday entitlement
• Supportive team environment with ongoing guidance
• 3-Day Weekend – Fridays, Saturdays & Sundays Off

Key Responsibilities

• Conducting outbound warm calls to customers who have already expressed interest
• Handling enquiries, processing applications, and booking appointments
• Building rapport and providing excellent customer service
• Maintaining accurate records within the CRM system
• Meeting performance targets and KPIs

Key Skills and Attributes

• Excellent verbal and written communication skills
• A confident and professional telephone manner
• A positive, driven attitude with a willingness to learn

Opportunities for progression may be available for individuals who consistently perform well and demonstrate leadership potential, although this role is primarily focused on delivering strong results in a sales and customer engagement capacity.

If you are looking for a role that offers a healthy work-life balance, strong earning potential, and a supportive environment, we encourage you to apply.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Industries: Advertising Services

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