At a Glance
- Tasks: Provide top-notch customer service via calls and emails while managing orders and queries.
- Company: Join a family-run farming business with a rich history and community focus.
- Benefits: Enjoy 31 days holiday, staff discounts, and development opportunities.
- Other info: Immediate starts available in a dynamic and supportive work environment.
- Why this job: Be part of a team that values your input and offers real career growth.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 28364 - 28364 € per year.
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £28,364.72 per annum
Job Type: Permanent, Full time
Immediate starts available.
We are looking for a Customer Service Advisor who will ensure our customers receive an efficient and positive experience and service.
Working hours: 42.5 hours per week between 08:00 and 18:00 on a rota basis (incl. weekend work). Shift patterns vary between 08:00-17:00 and 09:00-18:00.
What You Will Be Doing
- Answering incoming calls and handling queries via telephone and email
- Inputting orders onto the sales system
- Producing credit notes and invoices
- Performing administrative duties such as updating customer accounts and producing delivery notes and invoices
- Dealing with customer queries in a professional and courteous manner
What Skills And Experience You Will Need
- Previous telephone experience - call centre or customer service oriented
- Highly motivated
- Reliable and trustworthy
- Excellent communication skills
- Strong team player
- Computer literate (Excel, Word)
- Previous experience in fresh produce is preferred but not essential
A Little Bit About Us
Watts Farms is a third-generation family‑run farming business, established in 1952. We are growers, packers and distributors of fresh produce supplying the hospitality industry across Kent, London and surrounding areas. We have recently diversified into direct Home Deliveries offering freshly picked fruit and vegetables from our own farms as well as a full range of grocery, dairy, alcohol, and pantry goods.
What We Can Offer You
- 31 days holiday (including bank holidays)
- Payment reward for friend referrals
- 20% staff discount on our online shop
- Long Service Awards
- Development & Training opportunities
- Onsite staff canteen area offering refreshments
If you meet the requirements listed to become our Customer Service Advisor, please click "apply" today. We’d love to hear from you!
We are an equal opportunity employer. All applicants will be considered for employment.
Please note: Employment checks will include Drugs & Alcohol test.
Customer Service Advisor employer: Watts Farms (Sales) Ltd
Watts Farms is an exceptional employer, offering a supportive and family-oriented work culture that values employee growth and development. Located in Aylesford, our Customer Service Advisors enjoy competitive salaries, generous holiday allowances, and unique benefits such as staff discounts and long service awards, all while contributing to a business that has been a staple in the community since 1952.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Watts Farms. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your communication skills during the interview.
✨Tip Number 3
Dress the part! Even if it’s a casual environment, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer service and how you can contribute to our family-run business. Keep it friendly and professional!
Show Off Your Communication Skills:Since you'll be handling calls and emails, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to show us you mean business!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to hear from you!
How to prepare for a job interview at Watts Farms (Sales) Ltd
✨Know the Company
Before your interview, take some time to research Watts Farms. Understand their history, values, and what they do. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Common Questions
Prepare for typical customer service interview questions, such as how you handle difficult customers or your experience with call handling. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Skills
Highlight your previous telephone experience and communication skills. Be ready to provide examples of how you've successfully resolved customer queries in the past. This will demonstrate your capability to excel as a Customer Service Advisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you're engaged and eager to learn more about the role and the company.
