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- Tasks: Provide top-notch customer service via phone and email, handling queries and orders.
- Company: Join a family-run farming business with a rich history and commitment to quality.
- Benefits: Enjoy 31 days holiday, staff discounts, and development opportunities.
- Other info: Immediate starts available; flexible shifts including weekends.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 28364 - 28364 £ per year.
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £28,364.72 per annum
Job Type: Permanent, Full time
Immediate starts can be available.
Are you enthusiastic and passionate and looking to join a fast-paced customer service team? We are looking for a Customer Service Advisor who will ensure our customers receive an efficient and positive experience and service.
Working hours for the Customer Service Advisor role will be 42.5 hours per week between 08:00 and 18:00 on a rota basis (will include weekend working on a rota basis). Shift pattern will vary between 08:00 - 17:00 and 09:00 - 18:00.
You will be working on a full time, permanent basis and in return will receive a competitive salary of £28,364.72 per annum!
Responsibilities:
- Answering incoming calls and handling queries via telephone and email
- Inputting orders onto the sales system
- Producing credit notes and invoices
- Performing administrative duties such as updating customer accounts and producing delivery notes and invoices
- Dealing with customer queries in a professional and courteous manner
Qualifications:
- You have had previous telephone experience - call centre or customer service orientated
- You will be highly motivated
- You will be reliable and trustworthy
- You will have excellent communication skills
- You will be a strong team player
- You will be computer literate - (Excel, Word)
- Previous experience in fresh produce is preferred but not essential
About Watts Farms:
Watts Farms is a third-generation family-run farming business, established in 1952. Growers, Packers and Distributors of fresh produce supplying the hospitality industry across Kent, London and surrounding areas. We have recently diversified into direct Home Deliveries offering freshly picked fruit and vegetables from our own farms as well as a full range of grocery, dairy, alcohol and pantry goods. We pride ourselves on quality!
What We Can Offer You:
- 31 days holiday (including bank holidays)
- Payment reward for Friend Referrals
- 20% staff discount on our online shop
- Long Service Awards
- Development & Training opportunities
- Onsite staff canteen area offering refreshments
If you have the requirements listed to become our Customer Service Advisor, please click 'apply' today. We’d love to hear from you! We are an equal opportunity employer. All applicants will be considered for employment.
Customer Service Advisor in Aylesford employer: Watts Farms (Sales) Ltd
Contact Detail:
Watts Farms (Sales) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Aylesford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Watts Farms. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on being friendly and clear, just like you'd need to be with customers. The better you sound on the phone, the more confident you'll feel during the real deal!
✨Tip Number 3
Show off your teamwork! Think of examples from your past experiences where you worked well in a team. Whether it was in a call centre or another job, share those stories during your interview to highlight your ability to collaborate and support your colleagues.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll streamline the process and increase your chances of landing that Customer Service Advisor role. Don’t miss out!
We think you need these skills to ace Customer Service Advisor in Aylesford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive vibe to our team.
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in customer service or call centres. We love seeing how your skills match what we're looking for, so don’t hold back!
Craft a Friendly Cover Letter: Your cover letter is your chance to connect with us on a personal level. Keep it friendly and professional, and share why you think you'd be a great fit for our Customer Service Advisor role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Watts Farms (Sales) Ltd
✨Know the Company
Before your interview, take some time to research Watts Farms. Understand their values, products, and what makes them unique in the fresh produce industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries in the past to demonstrate your skills.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or your experience with telephone support. Prepare concise answers that highlight your relevant experience and showcase your problem-solving abilities.
✨Dress the Part
Even if the company has a casual dress code, it's always best to dress smartly for an interview. It shows professionalism and respect for the opportunity. A neat appearance can make a great first impression!