At a Glance
- Tasks: Join our team to provide top-notch customer service and support.
- Company: Watts Farms, a family-run business with a rich history in fresh produce.
- Benefits: Enjoy 31 days holiday, staff discounts, and development opportunities.
- Other info: Immediate starts available; flexible working hours with a supportive team environment.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 28364 - 28364 € per year.
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £28,364.72 per annum
Job Type: Permanent, Full time
Immediate starts can be available.
Are you enthusiastic and passionate and looking to join a fast-paced customer service team? We are looking for a Customer Service Advisor who will ensure our customers receive an efficient and positive experience and service.
Working hours for the Customer Service Advisor role will be 42.5 hours per week between 08:00 and 18:00 on a rota basis (will include weekend working on a rota basis). Shift pattern will vary between 08:00 – 17:00 and 09:00 – 18:00.
You will be working on a full time, permanent basis and in return will receive a competitive salary of £28,364.72 per annum!
To be successful in this role you will need to be confident, friendly and have a great telephone manner as the primary function of this role is communicating with all of our new, existing and potential customers!
What you will be doing:
- Answering incoming calls and handling queries via telephone and email
- Inputting orders onto the sales system
- Producing credit notes and invoices
- Performing administrative duties such as updating customer accounts and producing delivery notes and invoices
- Dealing with customer queries in a professional and courteous manner
What skills and experience you will need:
- You have had previous telephone experience – call centre or customer service orientated
- You will be highly motivated
- You will be reliable and trustworthy
- You will have excellent communication skills
- You will be a strong team player
- You will be computer literate – (Excel, Word)
- Previous experience in fresh produce is preferred but not essential
A little bit about us:
Watts Farms is a third-generation family-run farming business, established in 1952. Growers, Packers and Distributors of fresh produce supplying the hospitality industry across Kent, London and surrounding areas. We have recently diversified into direct Home Deliveries offering freshly picked fruit and vegetables from our own farms as well as a full range of grocery, dairy, alcohol and pantry goods. We pride ourselves on quality!
What we can offer you:
- 31 days holiday (including bank holidays)
- Payment reward for Friend Referrals
- 20% staff discount on our online shop
- Long Service Awards
- Development & Training opportunities
- Onsite staff canteen area offering refreshments
We are an equal opportunity employer. All applicants will be considered for employment. Please note: Employment checks will include Drugs & Alcohol test.
Customer Service Advisor employer: Watts Farms Fresh Produce Holdings Ltd
Watts Farms is an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. Located in Aylesford, employees benefit from competitive salaries, generous holiday allowances, and opportunities for personal development within a family-run business that values quality and community. With a focus on employee well-being, including onsite refreshments and staff discounts, joining our team means being part of a supportive environment dedicated to growth and excellence.
Contact Detail:
Watts Farms Fresh Produce Holdings Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Watts Farms. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on being friendly and clear, just like you would with customers. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your teamwork! During interviews, share examples of how you've worked well in a team before. Highlighting your ability to collaborate will resonate well, especially since they’re looking for strong team players.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive attitude to our team.
Tailor Your Experience:Make sure to highlight any previous telephone or customer service experience you have. We love seeing how your skills align with what we’re looking for, so don’t be shy about sharing relevant examples!
Be Professional Yet Friendly:Since communication is key in this role, ensure your application reflects a friendly yet professional tone. We’re looking for someone who can connect with customers easily, so let that personality come through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Watts Farms Fresh Produce Holdings Ltd
✨Know the Company
Before your interview, take some time to research Watts Farms. Understand their values, products, and what makes them unique in the fresh produce industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer queries in the past to demonstrate your skills.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or your experience with telephone support. Prepare concise answers that highlight your relevant experience and skills, especially those related to teamwork and reliability.
✨Dress the Part
Even if the company has a casual dress code, it's important to present yourself professionally for the interview. Choose an outfit that reflects your enthusiasm for the role and shows that you take the opportunity seriously. First impressions matter!
