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- Tasks: Provide top-notch customer service via phone and email while handling queries and orders.
- Company: Join a family-run farming business with a rich history and commitment to quality.
- Benefits: Enjoy 31 days holiday, staff discounts, and development opportunities.
- Other info: Immediate starts available; flexible shifts including weekends.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Previous call centre experience and excellent communication skills are essential.
The predicted salary is between 28364 - 28364 £ per year.
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £28,364.72 per annum
Job Type: Permanent, Full time
Immediate starts can be available.
Are you enthusiastic and passionate and looking to join a fast-paced customer service team? We are looking for a Customer Service Advisor who will ensure our customers receive an efficient and positive experience and service.
Working hours for the Customer Service Advisor role will be 42.5 hours per week between 08:00 and 18:00 on a rota basis (will include weekend working on a rota basis). Shift pattern will vary between 08:00 – 17:00 and 09:00 – 18:00.
You will be working on a full time, permanent basis and in return will receive a competitive salary of £28,364.72 per annum!
To be successful in this role you will need to be confident, friendly and have a great telephone manner as the primary function of this role is communicating with all of our new, existing and potential customers!
What you will be doing:
- Answering incoming calls and handling queries via telephone and email
- Inputting orders onto the sales system
- Producing credit notes and invoices
- Performing administrative duties such as updating customer accounts and producing delivery notes and invoices
- Dealing with customer queries in a professional and courteous manner
What skills and experience you will need:
- You have had previous telephone experience – call centre or customer service orientated
- You will be highly motivated
- You will be reliable and trustworthy
- You will have excellent communication skills
- You will be a strong team player
- You will be computer literate – (Excel, Word)
- Previous experience in fresh produce is preferred but not essential
A little bit about us:
Watts Farms is a third-generation family-run farming business, established in 1952. Growers, Packers and Distributors of fresh produce supplying the hospitality industry across Kent, London and surrounding areas. We have recently diversified into direct Home Deliveries offering freshly picked fruit and vegetables from our own farms as well as a full range of grocery, dairy, alcohol and pantry goods. We pride ourselves on quality!
What we can offer you:
- 31 days holiday (including bank holidays)
- Payment reward for Friend Referrals
- 20% staff discount on our online shop
- Long Service Awards
- Development & Training opportunities
- Onsite staff canteen area offering refreshments
We are an equal opportunity employer. All applicants will be considered for employment. Please note: Employment checks will include Drugs & Alcohol test.
Customer Service Advisor in Aylesford employer: Watts Farms Fresh Produce Holdings Ltd
Contact Detail:
Watts Farms Fresh Produce Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Aylesford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Watts Farms. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your excellent communication skills.
✨Tip Number 3
Show off your personality! Being friendly and approachable is key for a Customer Service Advisor. Let your enthusiasm shine through in your conversations, and don’t be afraid to share a little about yourself to build rapport with the interviewer.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Watts Farms careers page and submit your application directly. It shows initiative and helps us keep track of your application better!
We think you need these skills to ace Customer Service Advisor in Aylesford
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive attitude to our team.
Tailor Your Experience: Make sure to highlight any previous telephone or customer service experience in your application. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Professional Yet Friendly: Since communication is key in this role, ensure your application reflects a friendly yet professional tone. We’re all about creating a welcoming environment for our customers, and it starts with you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Watts Farms Fresh Produce Holdings Ltd
✨Know the Company
Before your interview, take some time to research Watts Farms. Understand their values, products, and recent developments, especially their new home delivery service. This will show your enthusiasm and help you connect your answers to their mission.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice answering common customer queries and think about how you would handle difficult situations. Be ready to demonstrate your friendly and professional telephone manner during the interview.
✨Prepare for Role-Specific Questions
Expect questions related to your previous customer service experience. Think of specific examples where you successfully resolved issues or provided exceptional service. This will highlight your reliability and motivation, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, training opportunities, or the shift patterns. This shows your interest in the role and helps you gauge if it’s the right fit for you.