At a Glance
- Tasks: Provide top-notch customer service via phone and email, handling queries and processing orders.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Enjoy a competitive salary, permanent position, and immediate start options.
- Other info: Flexible working hours with weekend shifts on a rota basis.
- Why this job: Make a difference by ensuring customers have a positive experience every time.
- Qualifications: Must be confident, friendly, and possess excellent communication skills.
The predicted salary is between 28364 - 28364 £ per year.
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £28,364.72 per annum
Job Type: Permanent, Full time
Immediate starts can be available.
Are you enthusiastic and passionate and looking to join a fast-paced customer service team? We are looking for a Customer Service Advisor who will ensure our customers receive an efficient and positive experience and service.
Working hours for the Customer Service Advisor role will be 42.5 hours per week between 08:00 and 18:00 on a rota basis (will include weekend working on a rota basis). Shift pattern will vary between 08:00 – 17:00 and 09:00 – 18:00.
You will be working on a full time, permanent basis and in return will receive a competitive salary of £28,364.72 per annum!
To be successful in this role you will need to be confident, friendly and have a great telephone manner as the primary function of this role is communicating with all of our new, existing and potential customers!
What you will be doing:
- Answering incoming calls and handling queries via telephone and email
- Inputting orders onto the sales system
- Producing credit notes and invoices
- Performing administrative duties such as updating customer accounts and producing delivery notes
Customer Service Advisor employer: Watts Farm
Join our dynamic team at our Aylesford location, where we prioritise a supportive work culture that fosters employee growth and development. As a Customer Service Advisor, you'll enjoy competitive pay, immediate start opportunities, and the chance to make a real impact in delivering exceptional customer experiences. Our commitment to your success is reflected in our comprehensive training programmes and a collaborative environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend or family member. This will help you feel more confident and ready to impress when you get that call from the employer.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our fast-paced customer service team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to bring a positive attitude to our team.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We love seeing how your skills align with what we’re looking for in a Customer Service Advisor!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Watts Farm
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show your enthusiasm for the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, your communication skills are key. Practice answering common interview questions out loud, focusing on clarity and friendliness. You want to demonstrate that you can handle queries with confidence and a positive attitude.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you would handle specific customer situations. Think of examples from your past experiences where you resolved issues or provided excellent service, and be ready to share those stories.
✨Dress the Part
Even if the company has a casual dress code, it's important to look professional for your interview. Choose smart-casual attire that reflects your seriousness about the position while still being comfortable. First impressions matter!
