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- Tasks: Lead Groups & MICE sales and deliver top-notch client service.
- Company: Join a vibrant hospitality team focused on exceptional event management.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values creativity and customer satisfaction in every event.
- Qualifications: Must have experience in hospitality or hotel management.
- Other info: Opportunity to drive standards and make a real impact in the industry.
MUST HAVE HOSPITALITY AND OR HOTEL MANAGEMENT EXPERIENCE Responsible for driving Groups & MICE sales and the delivery of a client focused service that results in the achievement of business revenue objectives. This will be achieved through the provision of a well-organised and responsive booking service alongside proactive sales initiatives, the delivery of the product offer, the development of customer relationships and offering a personalized and tailored event management service. Manage the daily operation of Event Planning to achieve or exceed budget expectations. Monitors wages and expenses and make ongoing adjustments as needed to achieve goals. Ensures accuracy of Forecast and Pace reports and works to provide excellent critiques for financial expenditure and departmental performance on a monthly basis Assist the GM & SM to energise and drive the team with closing days, demand generation weeks and other sales initiatives. There will be a focus on driving standards across the team which includes but not limited to; BEOs quality, maintaining & evolving E-proposals/proposals, data tracking (promotions & cross sells) and financials – post masters (PM’s), deposits payments & schedules and monthly hotel credit meetings. Provide excellent customer service during every element of the event or group enquiry process, taking the initial enquiry, negotiating rates, contracting and pre –event, during event and post event planning. Dynamic and have good attention to detail coupled with strong selling, negotiation & organisational skills. Good communication skills are required to coordinate with relevant hotel departments as well as the customer to ensure a seamless and consistent high level of service throughout the sales & event cycle. Recognise opportunities to maximize revenue through upselling, conversion, and drive repeat business. Day to Day Responsibilities: Oversees the Event Planning function and related staff to ensure the planning and delivery of successful hotel events Develop a flexible sales strategy to reflect the achievement of hotel budget commitment and which responds to local market conditions Monday to Friday – 40 hours a week between the hours of 8am and 8pm Maximum of 4 duty Manager cover shifts (either 7am to 3pm or 3pm to 11pm) Full Job Spec is available
Hospitality Manager employer: Watton Recruitment Ltd
Contact Detail:
Watton Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Make sure to highlight your previous experience in hospitality or hotel management during networking events. Connect with industry professionals on platforms like LinkedIn and engage in conversations about trends in the MICE sector.
✨Tip Number 2
Familiarize yourself with the latest tools and software used in event planning and management. Being knowledgeable about E-proposals and data tracking systems can set you apart from other candidates.
✨Tip Number 3
Demonstrate your ability to provide excellent customer service by preparing examples of how you've successfully managed client relationships in past roles. This will show that you understand the importance of personalized service in driving sales.
✨Tip Number 4
Stay updated on industry trends and best practices in event management. Attend webinars or workshops to enhance your knowledge, which can be a great talking point during interviews and shows your commitment to professional growth.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your hospitality and hotel management experience in your application. Provide specific examples of how you've successfully driven sales and managed events in previous roles.
Showcase Client-Focused Service: Demonstrate your ability to deliver a client-focused service. Include instances where you personalized event management services or developed strong customer relationships that led to successful outcomes.
Detail Your Operational Skills: Discuss your experience in managing daily operations, including budget management and financial reporting. Highlight any tools or methods you used to monitor expenses and achieve revenue goals.
Express Your Team Leadership Abilities: Illustrate your capability to energize and drive a team. Share examples of how you've motivated colleagues during sales initiatives or improved standards within your team.
How to prepare for a job interview at Watton Recruitment Ltd
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in hospitality or hotel management. Share specific examples of how you've successfully managed events or driven sales in the past.
✨Demonstrate Client-Focused Service
Prepare to discuss how you prioritize client needs and deliver personalized service. Think of instances where you went above and beyond to ensure customer satisfaction.
✨Discuss Financial Acumen
Be ready to talk about your experience with budget management, forecasting, and financial reporting. Provide examples of how you've monitored expenses and adjusted strategies to meet financial goals.
✨Emphasize Team Leadership Skills
Highlight your ability to energize and lead a team. Discuss any initiatives you've implemented to improve team performance and drive sales, as well as how you handle challenges within a team setting.
