At a Glance
- Tasks: Be the friendly voice for clients, customers, and carriers, resolving queries and providing updates.
- Company: Join a dynamic team in Wixams with a focus on customer satisfaction.
- Benefits: Enjoy a permanent role with Monday to Friday hours and opportunities for growth.
- Other info: Own transport required; a great chance to develop your career in a supportive environment.
- Why this job: Make a difference by helping others and enhancing their experience with our services.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Our client based in Wixams (own transport required) are currently recruiting for a Customer Service Executive on a permanent basis. Working Monday to Friday.
Key Responsibilities and Tasks
- Client, Customer, and Carrier Interactions
- Serve as the first point of contact for client, customer, and carrier queries via phone, email, and ticketing systems (e.g., Query Manager).
- Resolve low-level enquiries such as order status updates, delivery tracking, and proof-of-despatch requests.
- Escalate complex or sensitive issues to the Account Manager.
- Maintain accurate communication records and provide timely updates to clients and customers.
- Liaise directly with carriers to assist with client or customer delivery queries.
- Uphold Company standards of professionalism in every client and customer interaction.
Account Management Support
- Support Account Managers by handling day-to-day administrative requests and updates.
- Ensure client requirements are processed accurately and within agreed timeframes.
- Assist in preparing and maintaining job briefs, job bags, and supporting documentation.
- Keep Account Managers informed of client feedback, issues, or service concerns.
Administration and Order Support
- Perform clerical and administrative tasks such as scanning, filing, and creating or updating job bags.
Requirements
- Customer Service experience within an office environment.
Customer Service Executive in Bedford employer: Watton Recruitment Ltd
Our client in Wixams offers a dynamic work environment where customer service excellence is at the forefront. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills through ongoing training and support. The company fosters a collaborative culture that values professionalism and teamwork, making it an ideal place for those seeking a rewarding career in customer service.
We think you need these skills to ace Customer Service Executive in Bedford
Customer Service Experience
Communication Skills
Problem-Solving Skills
Attention to Detail
Administrative Skills
Time Management
Client Interaction
