Assistant Practice Manager

An influential management role at the heart of patient care. We are looking for an experienced, motivated and people-focused Assistant Practice Manager to play a key role in the smooth and effective running of our busy GP practice. Working closely with the Practice Operations Manager and Partners, you will help lead and support a diverse multi-disciplinary team while driving high standards of performance, governance and patient care. This is an exciting opportunity for someone who enjoys variety, thrives in a fast-paced healthcare environment and is passionate about continuous improvement. You will be involved in everything from staff management and operational delivery to quality improvement, QOF performance, clinical governance and service development. You will make a real and visible difference to both staff experience and patient outcomes.

In return, we offer a supportive and collaborative working environment where your ideas are valued, your development is encouraged, and your contribution truly matters. If you are an organised, proactive manager, this role offers challenge, progression and the chance to help shape the future of our services.

Main duties of the job

As Assistant Practice Manager, you will support the day-to-day leadership and organisation of the practice, helping to ensure services run smoothly, safely and in line with regulatory and performance requirements. You will work closely with the Practice Operations Manager and Partners to support staff, co-ordinate activity across teams and maintain high standards of patient care and operational delivery.

This role involves a blend of people management, performance monitoring, governance support and service improvement, with regular involvement in quality initiatives, audits, compliance activity and operational projects. You will also play a key part in supporting staff development, recruitment and maintaining effective systems that enable the practice to meet its strategic and contractual obligations. This is a hands-on management role suited to someone who enjoys problem-solving, taking initiative and working collaboratively to improve how services are delivered for both patients and staff.

About us

Watton Medical Practice is a well-established, patient-focused GP practice serving the local community in Watton, Norfolk. We are proud of our strong reputation for delivering high-quality, inclusive and compassionate care, supported by a committed and professional multi-disciplinary team. Our practice brings together GPs, nurses, allied health professionals and non-clinical staff who work closely in a supportive, respectful and collaborative environment. We value teamwork, open communication and shared responsibility, creating a workplace where staff feel listened to, supported and empowered to do their best work.

We offer a wide range of services to meet the diverse needs of our population. We actively encourage innovation and welcome any ideas of improvement to our services. Working with us means being part of a forward-thinking practice that values your contribution, supports your development and offers the opportunity to make a genuine difference to both patients and colleagues every day.

Job responsibilities

Please see the attached job description for full details of the role, responsibilities and person specification.

Person Specification

• Excellent communication skills (written and verbal).
• Strong leadership skills.
• Ability to prioritise, delegate and meet deadlines in a fast-paced environment.
• Strong problem-solving skills with the ability to interpret data accurately.
• Ability to work using initiative, discretion and sensitivity.
• Ability to work autonomously and as part of a team.
• Strategic thinker with a solutions-focused approach.
• Strong organisational and time-management skills.
• Ability to build relationships and network effectively.
• Ability to drive, deliver and embed change.

Qualifications

• Educated to A-Level standard (or equivalent) with relevant experience.
• Evidence of commitment to continuing professional development.

Experience

• Experience of managing multiple teams and working towards shared objectives.
• Experience of working with the general public.
• Experience of performance management, including appraisals, staff development and disciplinary processes.
• Experience of successfully developing and implementing projects.
• Understanding of health and safety requirements.
• HR knowledge and experience.
• Experience of motivating and managing staff.
• NHS or general practice experience.
• Experience of chairing meetings and producing agendas and minutes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.