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- Tasks: Repair and service Wattbikes while delivering top-notch customer experiences.
- Company: Join the exciting Wattbike team, trusted by elite athletes worldwide.
- Benefits: Enjoy a Wattbike for home, 26 days holiday, and a relaxed work culture.
- Why this job: Be an ambassador for a brand loved by sports legends and everyday athletes.
- Qualifications: Passion for customer service and a full UK driving licence required.
- Other info: Flexible hours with opportunities for personal progression and onsite training.
The predicted salary is between 24000 - 36000 £ per year.
About Wattbike
Wattbike is an exciting brand with a big future, and we’re looking for a Mobile Service Technician to join our team as we embark on the next stage of our growth. Wattbike is used by the biggest sports teams and athletes across the Premier League, NBA, NHL, NFL, national rugby teams and more, as well as thousands of everyday athletes at home. This role will join a passionate and established team, helping ensure that our customers get the best possible service in the delivery, installation and upkeep of their Wattbikes.
Role overview
Reporting into the Technical Service Manager, you will be involved in the daily repair and service of Wattbikes across the Midlands (60-80 miles from Wattbike HQ - company van will be provided). This role requires reliability and due diligence in contacting customers, completing repairs/services (for which full training will be given) and following up with both the customer and relevant teams, when necessary. Customer experience is absolutely core to this role and the successful candidate will be an ambassador for the Wattbike brand when out on the road. The candidate will have strong attention to detail and the ability to exercise good judgement and make quick decisions when lone working. This role will require a significant amount of driving each week and will incorporate some anti-social hours.
Key responsibilities
- Repair and service of Wattbikes at both B2B and domestic locations throughout the Midlands
- Installation of new Wattbikes in B2B and domestic locations
- Provide a great service to our customers - being friendly, helpful and efficient, and keeping the customer up to date on arrival and scheduling times
- Complete post service reports using our internal portal to ensure a flow of communication as needed with the wider internal Operations team
- Make sure the company vehicle is well maintained and clean
- Provide accurate stock reports to ensure smooth replenishment of stock
- Delivery and collection jobs may also be required on occasion
Experience in a similar role would be ideal
- A passion for excellent customer service
- A flexible, self-motivated, reliable, and punctual individual
- Good and confident planner and communicator
- Must be happy with early mornings and lots of driving
- Full UK driving license with 3 years driving experience, and no more than 3 points on your licence
Benefits
- A Wattbike for your home
- A relaxed culture that supports a great home and work blend
- Support for personal progression
- 26 days holiday a year plus bank holidays
- Pension and life insurance
- A staff discount on accessories
- Cycling clubs for the casual rider and racing enthusiasts
- Onsite training
Mobile Service Technician in Nottingham employer: Wattbike
Contact Detail:
Wattbike Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Service Technician in Nottingham
✨Tip Number 1
Get to know Wattbike and its products inside out! Familiarise yourself with their services and customer experience. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Mobile Service Technician role. It’s all about making those connections!
✨Tip Number 3
Prepare for practical assessments! Since this role involves repairs and servicing, brush up on your technical skills. You might be asked to demonstrate your problem-solving abilities during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Wattbike team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Mobile Service Technician in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing excellent customer service. Share any experiences where you've gone the extra mile to help someone out – it’ll show us you’re the right fit for our team!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Highlight your relevant experience and skills without fluff – we want to see what makes you a great Mobile Service Technician!
Tailor Your Application: Make sure to tailor your application to the role at Wattbike. Mention specific responsibilities from the job description that excite you and how your background aligns with them. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Wattbike
✨Know Your Wattbike
Before the interview, make sure you familiarise yourself with Wattbike products and their features. Understanding how they work and the common issues customers face will show your genuine interest in the role and help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since customer experience is key for this role, prepare examples from your past experiences where you provided excellent service. Think about times when you went above and beyond to help a customer or resolved a tricky situation effectively.
✨Demonstrate Reliability and Flexibility
Wattbike values reliability and punctuality, so be ready to discuss how you manage your time and commitments. Share instances where you adapted to changing schedules or worked independently, especially in roles that required driving or travelling.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Mobile Service Technician role. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and work style.
