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For Companies At a Glance
- Tasks: Lead a team to enhance service desk operations and support delivery.
- Company: Watson Communications is a top-tier legal firm in Central London.
- Benefits: Enjoy hybrid working, with 3 days in-office and some travel opportunities.
- Why this job: Make a real impact in a prestigious firm while driving service improvements.
- Qualifications: 5-6 years of desktop support experience and leadership in the legal sector required.
- Other info: This is a hands-on role ideal for proactive individuals ready to elevate service delivery.
The predicted salary is between 48000 - 72000 £ per year.
A top-tier legal firm is looking for a Service Desk Delivery Manager / Delivery Lead to lead and enhance its service desk operations. This is a hands-on leadership role managing a team of four support staff, ideal for someone with experience overseeing a small team and eager to drive service improvements.
Key Details
- Location: Central London (Hybrid 3 days in-office)
- Travel: Some UK travel required
- Eligibility: Must have the right to work in the UK (no sponsorship available)
The Role
Reporting to the Head of Technology, you will be responsible for:
- Leading the service desk team, ensuring top-tier support aligned with ITIL best practices
- Strengthening collaboration across Applications, Infrastructure, and Training teams
- Managing vendor relationships, asset management, and hands-on technical support
What We’re Looking For
- 5-6 years of desktop support experience, with team leadership exposure
- Background in the legal sector (mandatory)
- A proactive mindset, ready to enhance service desk performance
This is a fantastic opportunity to make a real impact, shaping and elevating service delivery within a prestigious firm.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
IT Service Delivery Lead (Law Firm) employer: Watsonconnects
Contact Detail:
Watsonconnects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead (Law Firm)
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily emphasises their application. Being able to discuss specific ITIL frameworks and how you've implemented them in past roles will demonstrate your expertise and readiness for the position.
✨Tip Number 2
Highlight your experience in the legal sector during networking opportunities. Connect with professionals in law firms or attend industry events to gain insights and make valuable contacts that could help you stand out in the application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share examples of how you've driven service improvements and fostered collaboration among different teams.
✨Tip Number 4
Research Watson Communications thoroughly. Understanding their values, recent projects, and challenges they face will allow you to tailor your conversations and show genuine interest in contributing to their success.
We think you need these skills to ace IT Service Delivery Lead (Law Firm)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support and team leadership, particularly within the legal sector. Use specific examples to demonstrate how you've enhanced service delivery in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive mindset and your understanding of ITIL best practices. Explain why you're passionate about leading a service desk team and how you can contribute to Watson Communications' goals.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as vendor management, asset management, and hands-on technical support. Make sure to connect these skills to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a role in IT service delivery.
How to prepare for a job interview at Watsonconnects
✨Showcase Your Leadership Skills
As a Service Desk Delivery Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate and develop your staff.
✨Understand ITIL Best Practices
Since the role requires alignment with ITIL best practices, brush up on these principles before the interview. Be ready to discuss how you've implemented ITIL processes in previous roles and how they improved service delivery.
✨Familiarise Yourself with the Legal Sector
Having a background in the legal sector is mandatory for this position. Research common IT challenges faced by law firms and be prepared to discuss how your experience can address these issues effectively.
✨Prepare for Technical Questions
Expect technical questions related to desktop support and service desk operations. Review your technical knowledge and be ready to explain how you've handled complex support issues in the past, showcasing your problem-solving skills.
