At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for colleagues.
- Company: Join a dynamic firm with a supportive IT team culture.
- Benefits: Competitive salary, 33 days leave, health care plan, and professional development.
- Other info: Great opportunities for career growth and learning in a fast-paced environment.
- Why this job: Make a real difference by helping colleagues with their tech needs every day.
- Qualifications: A-Level in IT or equivalent experience; strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
We're looking for a proactive and organised IT Support Technician to join our IT team and help ensure colleagues across the firm have the technology and support they need to work effectively.
You will provide first‑line and routine second‑line IT support, maintaining devices, user accounts, Microsoft 365 services and office technology.
Key Responsibilities
- Provide first‑line and routine second‑line IT support via the service desk, email, telephone and in‑person.
- Log, manage, update and resolve incidents and service requests in the firm’s ticketing system within agreed service standards.
- Troubleshoot hardware, software, printing, login, access, telephony, meeting room and connectivity issues.
- Escalate more complex incidents, recurring issues or major problems to the IT Manager or IT Systems Administrator as appropriate.
- Build, configure, deploy, maintain and replace desktops, laptops, printers, mobile devices and related peripheral equipment.
- Support Microsoft 365 services including Outlook, Teams, One Drive, Share Point and standard desktop applications.
- Assist with Entra ID, Active Directory, Intune and endpoint administration for standard user tasks.
- Carry out joiner, mover and leaver processes, including user creation, permissions, MFA setup, device allocation, equipment collection and access removal.
- Maintain accurate records for IT assets, equipment stock, licences and standard configuration information.
- Support office technology including printers, photocopiers, meeting room equipment and telephony systems.
- Assist with routine checks, patching, updates and scheduled maintenance activities.
- Support cyber security operations by applying standard security controls, reporting suspicious activity, assisting with endpoint checks and following agreed security procedures.
- Work with third‑party suppliers and support providers as required under the direction of the IT Manager.
Qualifications
Essential
- A‑Level in Information Technology or equivalent practical experience.
- Good knowledge of Microsoft 365 and Windows desktop environments.
- Understanding of user account administration, password management and access control.
- Strong troubleshooting and analytical skills.
- Ability to communicate technical information clearly to colleagues with varying levels of IT knowledge.
- Excellent organisational skills with the ability to prioritise competing workloads.
- Strong attention to detail and commitment to following IT security procedures.
Desirable
- Experience in an IT Support, Service Desk or Technical Support role.
- Experience with Microsoft Intune, Entra ID (Azure AD) and endpoint management.
- Experience supporting users across multiple office locations.
- Experience with legal software, document management or case management systems.
- Knowledge of Cyber Essentials and secure IT practices.
- Experience using Freshservice or another IT Service Management platform.
What We Offer
- Competitive salary depending on experience.
- Company pension scheme.
- 33 days annual leave inclusive of bank holidays.
- Birthday leave.
- Additional long service leave.
- Health care cash plan.
- Staff discount on fees.
- Professional membership payments.
- Professional development.
- Employee referral scheme.
- #J-18808-Ljbffr
It Support Technician employer: Watson Woodhouse & Macks Solicitors
Watson Woodhouse & Macks Solicitors is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee development and well-being. With a dedicated Talent Team focused on nurturing in-house talent, employees can expect ample opportunities for growth and advancement within the firm. Located in Middlesbrough, the firm provides a competitive salary, generous leave policies, and unique benefits such as additional birthday leave and staff discounts on legal services, making it an attractive place for IT professionals to thrive.
Contact Details:
Watson Woodhouse & Macks Solicitors Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land It Support Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Watson Woodhouse & Macks Solicitors values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Watson Woodhouse & Macks Solicitors might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Watson Woodhouse & Macks Solicitors!
✨Direct Apply to Watson Woodhouse & Macks Solicitors
Let's not forget to apply directly through the Watson Woodhouse & Macks Solicitors website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Watson Woodhouse & Macks Solicitors.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Watson Woodhouse & Macks Solicitors. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Watson Woodhouse & Macks Solicitors
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
