Technical Author in Redruth

Location: Cardrew Industrial Estate, Falmouth

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Key Responsibilities

• You will work closely with a number of subject matter experts and project teams to create, develop, update, and maintain all forms of customer‑facing technical documentation in parallel with the developing products.
• Take on responsibility for projects and work within the Technical Communication Team.
• Use structured authoring practices and tools to ensure documentation is accurate, clear, compliant, reusable, and translation‑ready throughout the product lifecycle.
• Create and maintain structured technical documentation using MadCap Flare, including topics, snippets, conditions, and variables.
• Apply controlled terminology and Simplified Technical English principles to improve clarity, consistency, and translation quality.
• Source and interpret information from engineering, product management, and test activities, ensuring technical accuracy.
• Validate procedures, instructions, and safety messaging with engineering representatives.
• Maintain robust version control and document traceability using internal document management systems.
• Produce documentation outputs that meet regulatory and internal quality requirements.
• Support translation workflow readiness by ensuring structured, reusable content.
• Collaborate effectively within cross‑functional teams to influence and improve content quality.
• With minimal supervision prioritise workload, manage assigned tasks, and deliver accurate status updates.
• Demonstrate effective project management and reporting skills, including workload prioritisation, meeting deadlines, and providing clear status updates.

Skills / Experience

• Commercial experience in a similar role.
• Experience of using MadCap Flare or other specialist authoring/publishing software.
• Adobe creative suite and/or CAD (technical illustration skills) would be advantageous.
• Communicate clearly and effectively, presenting technical information in a user‑focused way.
• Work constructively with engineers and product specialists to gather accurate information and support project delivery.
• Build positive working relationships and adapt your communication style to the needs of SMEs, reviewers, and stakeholders.
• Apply structured authoring practices to maintain consistency, clarity, and regulatory compliance.

Benefits

• A competitive salary.
• Flexible working arrangements.
• A generous holiday allowance.
• Three days’ paid volunteering leave.
• Additional support and benefits through our Everyone is Included Group Inclusion Plan.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. We are a Disability Confident committed Employer.