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For Companies At a Glance
- Tasks: Process customer orders and ensure top-notch service in a dynamic team.
- Company: Join Watson-Marlow, a leader in fluid technology solutions.
- Benefits: Enjoy flexible working, generous holidays, and paid volunteering leave.
- Why this job: Be part of a supportive team making a real difference for customers.
- Qualifications: GCSE Maths and English; previous customer service experience preferred.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a talented and motivated Customer Service Representative to join our dynamic team. The role will process related transactions to ensure customer orders, communications and requirements are managed efficiently, liaise with operational areas of our business, and support the Team Leader/Client Services Manager in ensuring a first‑class customer service level at all times.
Key Responsibilities
- Process customer orders, communications, and requirements efficiently.
- Liaise with operational areas to aid in the processing and management of customers and suppliers’ specific requirements.
- Ensure a first‑class customer service level is achieved at all times.
- Maintain positive and productive relationships within the department and with internal and external customers.
- Complete necessary documentation accurately and on time, following agreed procedures and processes.
- Input accurate information into company ERP system (AX).
- Actively report EHS issues and near misses.
- Support and promote ‘5S’ activities within the office.
- Define and produce Standard Operating Procedures (SOPs) that support business continuity.
- Participate and contribute to SDT meetings.
Personal Attributes
- Active and supportive member of the Customer Service Team.
- Support new team members through initial training where requested.
- Maintain high levels of accuracy and timeliness in work.
- Resilient and able to work in a high‑pressure environment.
- Excellent communication skills, with the ability to communicate effectively across a diverse group of people.
- Highly motivated with a focus on solutions and continuous improvements.
Skills & Experience
- Previous experience working in a Customer Service Team.
- Exposure to Lean manufacturing experience, ideally Yellow Belt or above.
- Experience with exporting regulations and documentation.
- Previous use of GEM Tools/Lean Processes.
- IT skills – Excel, Word and other standard programmes.
Qualifications
- GCSE level Maths and English (or equivalent).
- IT skills – Excel and Word programmes.
Benefits
- Competitive salary.
- Flexible working arrangements.
- Generous holiday allowance.
- Three days’ paid volunteering leave.
- Life assurance.
- Additional support and benefits through the Everyone is Included Group Inclusion Plan.
- Gender‑neutral parental leave.
- 15 days of extra paid caregiver leave.
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse.
- Menopause‑friendly workplace principles.
Inclusive Workplace
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Learn more at spiraxgroup.com/inclusion.
Customer Service Representative in Redruth employer: Watson-Marlow Fluid Technology Solutions
Contact Detail:
Watson-Marlow Fluid Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Redruth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Watson-Marlow. Understand their products and values so you can show how you fit into their culture and customer service ethos.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to communicate effectively. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult customer situations in the past. This will demonstrate your resilience and ability to maintain a first-class service level under pressure.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Customer Service role.
We think you need these skills to ace Customer Service Representative in Redruth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, especially your ability to maintain high levels of accuracy and timeliness.
Showcase Your Communication Skills: Since excellent communication is key in this role, use your application to demonstrate how you effectively communicate with diverse groups. Share examples of how you've maintained positive relationships in previous roles.
Be Detail-Oriented: Pay close attention to detail when completing your application. Ensure all information is accurate and follows the agreed procedures, as this reflects your ability to manage customer orders and documentation efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Watson-Marlow Fluid Technology Solutions
✨Know the Company Inside Out
Before your interview, take some time to research Watson-Marlow Fluid Technology Solutions. Understand their products, values, and what makes them unique in the industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to maintain a first-class customer service level, which is crucial for this role.
✨Practice Effective Communication
Since excellent communication skills are key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable and ensure you can communicate effectively across diverse groups during the actual interview.
✨Be Ready to Discuss Teamwork
As an active member of the Customer Service Team, you'll need to show that you can work well with others. Prepare to discuss how you've supported new team members in the past or contributed to team goals. Highlighting your collaborative spirit will resonate well with the interviewers.