At a Glance
- Tasks: Lead commercial excellence initiatives to drive growth and enhance sales effectiveness.
- Company: Join Watson-Marlow, a leader in fluid technology solutions with a focus on innovation.
- Benefits: Enjoy flexible working, generous leave policies, and a commitment to inclusion.
- Other info: Be part of a diverse team dedicated to creating sustainable value across industries.
- Why this job: Make a real impact in a dynamic role that shapes the future of commercial strategies.
- Qualifications: Proven experience in change management and commercial strategy implementation.
The predicted salary is between 72000 - 108000 £ per year.
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.
Key Responsibilities:
- The Head of Commercial Excellence will be accountable for the development and delivery of our Commercial Excellence Strategic Growth Driver, which aims to facilitate the delivery of growth within the divisions, maximizing sales effectiveness and efficiency.
- This will include enhancing revenue generation through improved margin discipline and a strong commercial excellence strategy.
- This role will partner with WMFTS leadership and global Commercial Excellence teams to support the implementation of our go-to-market strategies, drive pricing and value management, optimize the sales processes, and enable sales teams through tools, training, and best practices.
- Acting as a change agent, the Head of Commercial Excellence will embed a culture of commercial excellence, ensuring alignment with global frameworks while tailoring solutions to divisional needs growth, continuous improvement, and a high-performance culture across WMFTS.
- This role drives alignment between structure, talent, culture, and strategy to enable sustainable growth.
Key accountabilities include:
- Strategic Leadership & Collaboration: Lead alignment of priorities and deliverables with the Commercial Excellence Growth Driver sponsor and additional stakeholders across short, medium, and long-term horizons.
- Direct sponsor update meetings, shape discussions with WM Exec stakeholders, and oversee day-to-day progression of the Growth Driver.
- Partner with sales leadership to design and execute go-to-market strategies, including customer and market insight, campaign delivery, pricing strategy, key account management and sales organization development and capability build.
- Promote customer experience initiatives through NPS, VoC surveys, digital tools, and lifecycle programs.
- Partner with Marketing to strengthen demand generation, campaign effectiveness, and lead-to-opportunity conversion.
CRM & Analytics Optimization:
- Drive CRM adoption and usage, supporting continuous improvement in collaboration with the systems and processes growth driver to support increased sales process effectiveness and to deepen customer and market insight through organised data.
- Ensure accurate and structured customer data to enable segmentation, targeting, and full lifecycle management.
- Establish and govern robust data and analytics frameworks for pipeline reviews and forecasting, ensuring alignment of tools and metrics.
- Enforce and govern adoption of global sales processes and methodologies, ensuring compliance and driving corrective actions as needed.
- Optimize and continuously improve commercial business processes, tools and methodologies to enhance efficiency, scalability, and alignment with strategic objectives.
- Enable sales teams through tools, playbooks, and training for consistent execution.
- Support Mim (in-house AI tool for sales) roll-out and adoption.
- Work with the Sales Capability Lead to re-work existing sales training material to accelerate time to revenue of sales colleagues.
Customer Experience & Retention:
- Lead initiatives to improve customer satisfaction and loyalty.
- Implement Voice of Customer programs.
Skills/Experience:
- Demonstrated experience leading large-scale change management initiatives, delivering measurable business impact and organisational transformation.
- Commercial experience in a similar role.
- Advanced analytical skills, with the ability to generate actionable insights that inform strategic decision-making and drive business growth.
- Deep expertise in sales processes, methodologies, and account management practices, preferably with a proven track record of implementing CRM solutions and commercial strategies at scale.
- Exceptional stakeholder management and change leadership skills, enabling successful adoption and transformation across global functions and regions.
- Ability to simplify complex and ambiguous subjects, communicating effectively with executive leadership and diverse audiences.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including flexible working arrangements and additional support and benefits through our Everyone is Included Group Inclusion Plan.
We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.
We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.
Company Overview: At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference.
Head of Commercial Excellence employer: Watson-Marlow Fluid Technology Solutions
At Watson-Marlow Fluid Technology Solutions, we pride ourselves on being an exceptional employer that champions inclusivity and employee growth. Our remote work culture fosters collaboration and innovation, while our comprehensive benefits package, including flexible working arrangements and generous parental leave, ensures that every team member feels valued and supported. Join us to be part of a dynamic team where your contributions are recognised, and you can thrive in a high-performance environment dedicated to making a meaningful impact across diverse industries.
Contact Details:
Watson-Marlow Fluid Technology Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Commercial Excellence
✨Tip Number 1
Don’t just sit back and wait for the job to come to you! Reach out directly to the job poster on LinkedIn or through their company website. A friendly message expressing your interest can really make you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees at Watson-Marlow Fluid Technology Solutions. They can give you insider tips and might even put in a good word for you. Plus, it shows you’re genuinely interested in the company culture.
✨Tip Number 3
Prepare for an informal chat! If you get a chance to speak with someone from the team, be ready to discuss how your experience aligns with their goals. Show them you’re not just about the numbers but also about enhancing customer experience and driving growth.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Watson-Marlow.
We think you need these skills to ace Head of Commercial Excellence
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Head of Commercial Excellence role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements! Use specific examples that demonstrate your impact in previous roles, especially in areas like sales effectiveness and change management.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your key points stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about us and the role there!
How to prepare for a job interview at Watson-Marlow Fluid Technology Solutions
✨Know Your Stuff
Before the interview, dive deep into Watson-Marlow's products and services. Understand their market position and how the Head of Commercial Excellence role fits into their strategy. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Change Management Skills
Prepare specific examples of past experiences where you've successfully led change initiatives. Highlight measurable impacts you've made in previous roles, especially in commercial settings. This will demonstrate your capability to drive transformation at Watson-Marlow.
✨Engage with Stakeholders
Think about how you would approach stakeholder management in this role. Be ready to discuss strategies for aligning priorities and fostering collaboration across teams. This shows that you understand the importance of teamwork in achieving commercial excellence.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s objectives. Inquire about their current challenges in commercial excellence or how they measure success in this area. This not only shows your interest but also your strategic thinking.
