Quality Manager in Havant

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Key Responsibilities:

• The Quality Manager is a key member of the Senior Leadership Team, responsible for creating and driving the site quality strategy, fostering a culture of quality excellence to deliver high-quality products that meet customer and regulatory expectations.
• This role provides strategic quality leadership and tactical oversight, developing a culture of ‘Right First Time’ and driving continuous improvement.
• Demonstrating exceptional people skills, you will lead, mentor, coach, inspire and empower our talented teams and individuals to continuously learn, develop and achieve their full potential.

Strategic Leadership

• Define, own, and implement the site quality strategy for both the BioPure site and the Cork, Ireland site, aligned with the corporate and global quality strategy, and compliance standards.
• Acting as a proactive partner to enable change and improvements across the business.
• Contribute to site wide long-term business planning as part of the senior leadership team.
• Influencing senior stakeholders to embed quality into decision-making.
• Represent the Biopure site during certification, supplier and customer audits, and customer quality engagements.
• Champion quality leadership, maintain technical authority and quality alignment across BioPure and Cork sites.
• Shape a culture where quality is integral to all operational and strategic decisions.

Quality Execution & Improvement

• Ensure, through embedding quality into all areas of the business, that products meet or exceed customer expectations.
• Monitor and continuously improve quality systems and processes, ensuring compliance with ISO, other applicable standards, and customer quality expectations.
• Drive initiatives to enhance product quality, reduce defects, and improve right-first-time performance.
• Drive improvements in supplier quality, in collaboration with the supply chain team, overseeing supplier qualification, audits and ongoing performance monitoring.
• Lead root cause analysis ensuring the implementation of effective corrective and preventive actions (CAPA).
• Site ownership of customer quality investigations ensuring they are completed and closed out in a timely manner and leading customer communications.
• Ensure product technical transfers are completed compliantly and appropriate oversight and controls are in place for transferred products.
• Working with quality peers across Watson-Marlow, ensure the standardisation of quality processes to drive quality improvements locally and globally.

Quality team leadership & development

• Lead and manage the site quality team, ensuring clear objectives, performance management and professional development.
• Foster a culture of accountability, collaboration, and continuous improvement within the quality function.
• Develop succession plans and build capability to ensure the development of high-performing teams to meet future business needs.

Compliance oversight

• Maintain site compliance with all relevant regulatory requirements and internal quality standards.
• Ensure site readiness for audits and inspections, providing education and direction in the activities and behaviors required to ensure a successful audit.
• Lead responses to audit findings, ensuring clear and timely communication with auditors.
• Oversee key quality processes, such as document management, non-conformance & CAPA management, change management, risk management, and validation.
• Ensuring outputs meet the needs of the business and our customers.
• Define, implement and monitor robust quality KPIs including real time quality dashboards.
• Using data-driven insights to influence strategic decisions and resource allocation.

Training & Competency

• Develop and implement training programs to ensure appropriate site-wide competency in quality systems and requirements.
• Promote quality awareness across the site through engagement and education initiatives.
• You will work and collaborate with Global Head of Quality and other Supply Quality Managers to agree and implement a group Watson Marlow Fluid Technology quality strategy.
• You will liaise with customers on quality matters and through the customer audit process.
• You will work closely with site leadership, Value Stream Managers, Engineering and other department managers; advising on all quality matters and ensuring we achieve the highest levels of “right first time” and driving continuous improvement.

Skills/experience:

• Experience of leadership within a medical/life science manufacturing environment.
• Experience of a site senior leadership role.
• Planning and implementation of quality management systems.
• Multi-sector quality systems and standard experience with a particular emphasis on Biopharmaceuticals and Medical Device.
• Experience in implementing quality management systems: ISO 9001, ISO 13485 and of GxP legislation and guidance.
• Experience with compliance standards such as: REACH, RoHS.
• Building quality capability.
• Leading and receiving Quality Management system audits.
• Successful engagement of multiple levels of stakeholder, geographies and functions.
• Educated to degree status in aligned discipline and/or equivalent practical experience.
• Certificates by accredited bodies in Leading Auditing, Quality Management, process improvement methodologies e.g. Lean Manufacturing or Six Sigma.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including flexible working arrangements and additional support and benefits through our Everyone is Included Group Inclusion Plan.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments.

These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more.

Learn more at spiraxgroup.com/inclusion. We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.

Company Overview: At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.