Divisional Process Partner EMEA in Cheltenham

Watson‑Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi‑national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential.

Job Summary

The Divisional Process Partner (DPP) is the senior division‑facing process leader responsible for representing Sales Division needs within the global process blueprint. The GDPP ensures the division’s strategic requirements are reflected in the global roadmap, supports global standard adoption, and sponsors divisional change, capability and value realisation.

Scope of Responsibility

• Primary advocate for the Sales Division within global process governance.
• Ensures alignment between Divisional strategy and global process priorities.
• Supports adoption, capability, and performance improvement within the Division.
• Coordinates divisional readiness for process releases, data changes, and process updates.

Key Responsibilities

• Divisional Process Strategy & Prioritisation
  • Translate divisional commercial strategy into prioritised process requirements.
  • Build value cases for divisional requests; partner with GPL to shape the global roadmap.
  • Represent the Division in global councils and design authority meetings.
• Global–Local Alignment & Advocacy
  • Advocate divisional needs while upholding global standards.
  • Negotiate controlled exceptions based on evidence and value.
  • Ensure divisional initiatives are process‑aligned and scalable.
  • Co‑own divisional KPI commitments related to process improvements.
  • Drive quarterly performance reviews; identify root causes and actions.
  • Ensure benefits from process enhancements are realised and reported.
• Adoption, Capability & Change
  • Sponsor divisional adoption; ensure leadership engagement.
  • Support communication, enablement, and capability uplift for behaviours.
  • Validate divisional training needs and feedback to central Training teams.
• Stakeholder Leadership
  • Influence regional leaders and Sales Directors to align on global process standards.
  • Coordinate with GPOs, GPL, Sales Ops, and IT to resolve issues.
  • Represent divisional insights and user pain‑points in global discussions.

Success Measures

• Divisional process adoption and capability improvements.
• Demonstrated value realisation through process improvements.
• Reduction in divisional exceptions and improved global alignment.
• Effective leadership sponsorship and communication impacts.

Skills/Experience

• Proven experience in Sales Leadership, Sales Operations, or Process Excellence roles.
• Experience leading cross‑functional change initiatives within complex organisations.
• Strong understanding of business processes and process improvement methodologies.
• Demonstrated experience leading or owning business process improvement projects.
• Experience implementing continuous improvement initiatives, ideally within global business processes.
• Practical experience using Six Sigma or similar methodologies to evaluate and improve process effectiveness.
• Knowledge of data governance and data quality management.
• Experience building strong cross‑functional relationships across a business.
• Experience working with major ERP or business systems (e.g., Microsoft CE, Finance & Operations) is advantageous.
• Experience developing or delivering training content is desirable.
• Project management experience, particularly in cross‑functional teams, is desirable.
• Understanding of internal controls and risk management in relation to business process design is beneficial.
• Six Sigma qualification (or working towards) is desirable.
• Strategic thinker with strong business acumen.
• Self‑driven with a proactive approach to identifying and implementing best practice.

At Watson‑Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including flexible working arrangements and additional support and benefits through our Everyone is Included Group Inclusion Plan.

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know.

Company Overview: At Watson‑Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single‑use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.