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- Tasks: Lead client strategies and enhance relationships through data-driven insights.
- Company: Join a collaborative international law firm with a focus on energy, infrastructure, and transport.
- Benefits: Enjoy a competitive benefits package and a supportive work culture.
- Why this job: Make a real impact by driving client engagement and strategic growth.
- Qualifications: Experience in Key Account Management and strong data analytics skills required.
- Other info: Diversity and inclusion are at the heart of our recruitment strategy.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The Senior Client Account Manager will lead the firm’s client‑centric strategy by driving the Key Account Management programme and embedding a culture of client listening and data‑driven decision‑making. This role ensures that client insights translate into actionable outcomes that strengthen relationships, improve profitability and support strategic growth across the firm.
Responsibilities
- Client Experience and Engagement
- Develop and maintain a client toolkit (templates, playbooks, dashboards) to standardise best practices.
- Conduct client onboarding calls for new relationships, particularly for lateral partners, and ensure insights are shared with the relevant business team to support integration and business development.
- Implement and embed a culture of client feedback including structured satisfaction surveys and post‑matter reviews, ensuring feedback loops are established and maintained across the firm.
- Partner with the innovation team to develop solutions that enhance client experience and service delivery based on feedback and emerging needs.
- Key Account Management
- Design, implement and scale the firm’s Key Account Management programme, ensuring alignment with sector and practice strategies.
- Develop and maintain strategic account plans for Key Accounts and other accounts, as agreed (strategic and growth clients), identifying cross‑selling and expansion opportunities.
- Collaborate with partners and client teams to embed client‑centric practices that deliver exceptional service and strengthen relationships.
- Drive pricing strategies aligned with client segmentation and profitability goals.
- Leverage client feedback insights (NPS, qualitative insights) to inform account planning, relationship strategy and service improvements.
- Embed and grow panel relationships, providing guidance and best practices to the client panel team.
- Upskill and educate BD and fee‑earner teams on KAM principles and tools.
- Data Insights
- Oversee client data quality, structure and segmentation ensuring accuracy and usability for reporting and strategic decision making.
- Champion the use of CRM and Power BI tools to enhance visibility and enable data‑driven insights.
- Lead analysis of client profitability, collaboration and contribution metrics to refine segmentation, reduce tail clients and improve margins.
- Act as a strategic advisor to partners and senior leadership, influencing client development priorities and driving accountability for growth.
- Align client initiatives with firm‑wide sector strategies and innovation goals.
Qualifications
- Proven experience in Key Account Management within professional services (law firm experience preferred).
- Strong understanding of client data management, analytics, and Power BI tools.
- Commercial acumen with ability to link data insights to client strategy.
- Excellent stakeholder management and influencing skills.
- Ability to lead change and embed new processes across a global organisation.
Please note: We conduct thorough pre‑employment screening checks as part of our recruitment process.
What we can offer you
We offer a competitive benefits and wellbeing package for all employees.
Who we are
Watson Farley & Williams (WFW) is a sector‑focused international law firm with extensive expertise and industry insight across its core sectors of energy, infrastructure and transport. Through its network of 19 offices, the firm advises clients on complex, high‑value transactions and disputes – matters requiring precise legal execution and a nuanced understanding of global market dynamics. Our culture is collaborative, inclusive and supportive, fostering growth and impact. Guided by our values – We are experts, We are united and We care – we deliver exceptional service through strong relationships and teamwork. We are committed to clear career paths, champion diversity and invest in our people so they can thrive. Diversity and inclusion are integral to the firm’s strategy and underpin its efforts to attract and retain top talent. All employment decisions are made objectively, based on merit and ability and the firm is committed to inclusive and barrier‑free recruitment. As a Disability Confident employer, WFW welcomes adjustments for candidates with disabilities or long‑term health conditions and participates in the Disability Confident interview scheme. If you would like to apply through this scheme or require adjustments during any stage of the process, please contact London_Recruitment@wfw.com.
Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Legal, Strategy/Planning, and Business Development. Industries: Legal Services.
Senior Client Account Manager employer: Watson Farley & Williams
Contact Detail:
Watson Farley & Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially focusing on their client-centric strategies. Think about how your experience aligns with their goals and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Client Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Key Account Management and client data insights. We want to see how your skills align with our client-centric strategy!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven client engagement or improved profitability in previous roles. We love seeing tangible results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value a collaborative and inclusive culture, so showing us who you are can really make you stand out. Be genuine about your passion for client relationships!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands and shows your enthusiasm for joining our team at WFW!
How to prepare for a job interview at Watson Farley & Williams
✨Know Your Client-Centric Strategies
Make sure you understand the firm's approach to client engagement and how they implement their Key Account Management programme. Be ready to discuss how you can contribute to enhancing client experiences and driving data-driven decision-making.
✨Showcase Your Data Skills
Since this role involves a lot of data management and analytics, brush up on your knowledge of CRM systems and Power BI tools. Prepare examples of how you've used data insights in previous roles to inform strategies or improve client relationships.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience with stakeholder management and influencing skills. Think of specific instances where you've successfully navigated complex relationships and how you can apply those skills to strengthen partnerships at the firm.
✨Demonstrate Your Change Leadership Abilities
This position requires leading change and embedding new processes. Be prepared to share examples of how you've led initiatives in the past, particularly in a professional services environment, and how you can help the firm adapt and thrive.
