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For Companies At a Glance
- Tasks: Lead client strategies, enhance experiences, and drive data-driven decisions.
- Company: Dynamic firm in London focused on client-centric growth.
- Benefits: Competitive salary, career development, and a collaborative work environment.
- Why this job: Make a real impact by strengthening client relationships and driving strategic growth.
- Qualifications: Experience in client management and strong analytical skills.
- Other info: Opportunity to lead innovative projects and shape client engagement strategies.
The predicted salary is between 43200 - 72000 £ per year.
The Senior Client Account Manager will lead the firm’s client-centric strategy by driving the Key Account Management (KAM) programme and embedding a culture of client listening and data-driven decision-making. This role ensures that client insights translate into actionable outcomes that strengthen relationships, improve profitability and support strategic growth across the firm.
What you'll be doing:
- Client Experience and Engagement
- Develop and maintain a client toolkit (templates, playbooks, dashboards) to standardise best practices.
- Conduct client onboarding calls for new relationships, particularly for lateral partners and ensure insights are shared with the relevant business team to support integration and business development.
- Implement and embed a culture of client feedback including structured satisfaction surveys and post-matter reviews, ensuring feedback loops are established and maintained across the firm.
- Partner with innovation team to develop solutions that enhance client experience and service delivery based on feedback and emerging needs.
- Key Account Management
- Design, implement and scale the firm’s Key Account Management programme, ensuring alignment with sector and practice strategies.
- Develop and maintain strategic account plans for Key Accounts and other accounts, as agreed (strategic and growth clients), identifying cross-selling and expansion opportunities.
- Collaborate with partners and client teams to embed client-centric practices that deliver exceptional service and strengthen relationships.
- Drive pricing strategies aligned with client segmentation and profitability goals.
- Leverage client feedback insights (NPS, qualitative insights) to inform account planning, relationship strategy and service improvements.
- Embed and grow panel relationships, providing guidance and best practices to the client panel team.
- Upskill and educate BD and fee-earner teams on KAM principles and tools.
- Data Insights
- Oversee client data quality, structure and segmentation ensuring accuracy and usability for reporting and strategic decision making.
- Champion the use of CRM and Power BI tools to enhance visibility and enable data-driven insights.
- Lead analysis of client profitability, collaboration and contribution metrics to refine segmentation, reduce tail clients and improve margins.
Leadership
Senior Client Account Manager employer: Watson Farley & Williams
Contact Detail:
Watson Farley & Williams Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and how you can enhance their experience. Tailor your responses to show how your skills align with their client-centric strategy.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Senior Client Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Client Account Manager role. Highlight your experience in client management and data-driven decision-making, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Client-Centric Approach: In your application, emphasise your ability to develop client toolkits and implement feedback loops. Share examples of how you've enhanced client experiences in previous roles. This will show us that you understand the importance of client engagement and satisfaction.
Demonstrate Strategic Thinking: We’re looking for someone who can design and scale Key Account Management programmes. Use your application to illustrate your strategic mindset and how you've successfully identified growth opportunities in past positions. This will help us see your potential impact on our firm.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Watson Farley & Williams
✨Know Your Client-Centric Strategies
Make sure you understand the importance of client-centric strategies and how they drive business growth. Be ready to discuss examples from your past experiences where you've successfully implemented client feedback into actionable outcomes.
✨Showcase Your Data-Driven Decision-Making Skills
Since this role heavily relies on data insights, prepare to talk about your experience with CRM tools and data analysis. Bring specific examples of how you've used data to inform account planning or improve client relationships.
✨Demonstrate Your Key Account Management Expertise
Be prepared to discuss your approach to developing strategic account plans and how you've identified cross-selling opportunities in previous roles. Highlight any successful partnerships you've built and how they contributed to overall profitability.
✨Emphasise Your Leadership and Collaboration Skills
This position requires collaboration with various teams, so be ready to share instances where you've led initiatives or worked closely with others to enhance client experience. Show how you can upskill and educate teams on best practices in client management.
