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- Tasks: Lead IT service delivery and manage the IT Service Desk for a community-focused organisation.
- Company: A dedicated housing organisation committed to community welfare and diversity.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Join a diverse team passionate about making an impact in the public sector.
- Why this job: Make a real difference in the community while leading innovative IT services.
- Qualifications: Proven experience in IT service delivery and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
A community-focused housing organization in the United Kingdom is looking for an experienced ICT Service Delivery Manager. This role involves overseeing the delivery of IT services, managing the IT Service Desk, and ensuring high customer satisfaction.
The ideal candidate will have significant experience in IT service delivery, strong leadership skills, and proficiency in Microsoft 365, Azure, and SharePoint. A commitment to diversity and inclusion within the workforce is paramount.
IT Service Delivery Lead — Housing & Public Sector in London employer: WATMOS Community Homes
Contact Detail:
WATMOS Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead — Housing & Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and public sector. Attend industry events or webinars where you can meet potential employers and showcase your skills in IT service delivery.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Microsoft 365, Azure, and SharePoint. We recommend creating a list of scenarios where you've successfully managed IT services and customer satisfaction to share during your chat.
✨Tip Number 3
Show your commitment to diversity and inclusion! Be ready to discuss how you've fostered an inclusive environment in previous roles. This will resonate well with organisations that value these principles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Delivery Lead — Housing & Public Sector in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, especially with Microsoft 365, Azure, and SharePoint. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your leadership skills can contribute to our community-focused mission. Let us know what diversity and inclusion mean to you!
Showcase Your Customer Service Skills: Since customer satisfaction is key for us, make sure to include examples of how you've successfully managed IT services and improved user experiences in your previous roles. We love seeing real-life impacts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at WATMOS Community Homes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and SharePoint. Be ready to discuss how you've used these tools in previous roles and how they can enhance IT service delivery in a housing and public sector context.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing IT Service Desks. Think about times when you improved team performance or customer satisfaction and be ready to share those stories.
✨Emphasise Customer Satisfaction
Since this role focuses on high customer satisfaction, come prepared with strategies you've implemented in the past to ensure clients are happy. Discuss how you measure success in service delivery and any feedback mechanisms you've used.
✨Commitment to Diversity and Inclusion
Research the organisation's values around diversity and inclusion. Be ready to discuss how you can contribute to fostering an inclusive environment within the IT team and the wider organisation.