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- Tasks: Lead IT service delivery and manage the IT Service Desk for a community-focused organisation.
- Company: A dedicated housing organisation committed to community welfare and diversity.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Join a diverse team focused on making a positive impact.
- Why this job: Make a difference in the community while leading innovative IT services.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
A community-focused housing organization in the United Kingdom is looking for an experienced ICT Service Delivery Manager. This role involves overseeing the delivery of IT services, managing the IT Service Desk, and ensuring high customer satisfaction.
The ideal candidate will have significant experience in IT service delivery, strong leadership skills, and proficiency in Microsoft 365, Azure, and SharePoint. A commitment to diversity and inclusion within the workforce is paramount.
IT Service Delivery Lead — Housing & Public Sector employer: WATMOS Community Homes
Contact Detail:
WATMOS Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead — Housing & Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and public sector. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the organisation thoroughly and understand their values, especially around diversity and inclusion. Tailor your responses to highlight how your experience aligns with their mission.
✨Tip Number 3
Showcase your tech skills! Be ready to discuss your proficiency in Microsoft 365, Azure, and SharePoint. Maybe even prepare a mini demo or examples of how you've used these tools to improve service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our community-focused mission.
We think you need these skills to ace IT Service Delivery Lead — Housing & Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, especially with Microsoft 365, Azure, and SharePoint. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for community-focused work and how you can contribute to our mission. We love seeing candidates who are genuinely excited about making a difference.
Showcase Leadership Skills: As an IT Service Delivery Lead, strong leadership is key. In your application, share examples of how you've successfully led teams or projects in the past. We’re looking for someone who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WATMOS Community Homes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and SharePoint. Be ready to discuss how you've used these tools in previous roles and how they can enhance IT service delivery in a housing and public sector context.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing IT Service Desks. Think about times when you improved team performance or customer satisfaction and be ready to share those stories.
✨Emphasise Customer Satisfaction
Since this role focuses on high customer satisfaction, come prepared with strategies you've implemented in the past to ensure clients are happy. Discuss how you measure success in service delivery and any feedback mechanisms you've used.
✨Diversity and Inclusion Matters
This organisation values diversity and inclusion, so be ready to talk about how you've contributed to creating an inclusive workplace. Share your thoughts on the importance of diversity in tech and how it can benefit service delivery.