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- Tasks: Lead IT service delivery and manage the IT Service Desk for a community-focused organisation.
- Company: A dedicated housing organisation committed to community welfare and diversity.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Join a diverse team passionate about making an impact in the public sector.
- Why this job: Make a real difference in the community while leading innovative IT services.
- Qualifications: Proven experience in IT service delivery and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
A community-focused housing organization in the United Kingdom is looking for an experienced ICT Service Delivery Manager. This role involves overseeing the delivery of IT services, managing the IT Service Desk, and ensuring high customer satisfaction.
The ideal candidate will have:
- Significant experience in IT service delivery
- Strong leadership skills
- Proficiency in Microsoft 365, Azure, and SharePoint
A commitment to diversity and inclusion within the workforce is paramount.
IT Service Delivery Lead — Housing & Public Sector in England employer: WATMOS Community Homes
Contact Detail:
WATMOS Community Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Lead — Housing & Public Sector in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and public sector. Attend industry events or webinars where you can meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the organisation thoroughly and understand their values, especially around diversity and inclusion. Be ready to discuss how your experience with Microsoft 365, Azure, and SharePoint can benefit them.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed IT service delivery and led teams. Highlight your commitment to customer satisfaction and how you’ve improved service desk operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace IT Service Delivery Lead — Housing & Public Sector in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, especially with Microsoft 365, Azure, and SharePoint. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your leadership skills can enhance our IT Service Desk. Remember, we love a good story, so share your journey!
Show Your Commitment to Diversity: Since diversity and inclusion are key for us, make sure to mention any experiences or initiatives you've been part of that promote these values. It’s important for us to see how you can contribute to our community-focused ethos.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at WATMOS Community Homes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and SharePoint. Be ready to discuss how you've used these tools in previous roles and how they can enhance IT service delivery in a housing and public sector context.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing IT Service Desks. Think about times when you improved team performance or customer satisfaction and be ready to share those stories.
✨Emphasise Customer Satisfaction
Since this role focuses on high customer satisfaction, come prepared with strategies you've implemented in the past to ensure clients are happy. Discuss how you measure success in service delivery and any feedback mechanisms you've used.
✨Diversity and Inclusion Matters
Familiarise yourself with the organisation's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a diverse workforce and create an inclusive environment within the IT team.