At a Glance
- Tasks: Manage customer relationships and drive sales growth in a dynamic environment.
- Company: Join Watlow, a global leader in thermal technology with over 100 years of innovation.
- Benefits: Enjoy private healthcare, life assurance, pension scheme, and a hybrid working model.
- Other info: Opportunities for training and cross-functional projects to enhance your skills.
- Why this job: Make a real impact while developing your career in technical sales.
- Qualifications: Sales experience is a plus, but enthusiasm and communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Location: Worthing, UK
Hybrid working arrangement, with increasing on-site presence expected over time.
About the role:
The Inside Sales Representative owns and develops a defined customer portfolio, driving proactive engagement, revenue growth, and customer satisfaction. You'll be the primary commercial contact for your customers, coordinating internal resources and ensuring a seamless experience across the buying cycle - working closely with Direct Sales, Technical Teams and Shared Services.
Whether you already have experience in industrial B2B sales or you're looking to build a career in technical sales, we're interested in your drive and customer-first mindset.
What You’ll Do:
- Customer Relationship & Sales Support
- Manage your own portfolio of Inside Sales customers
- Build and maintain long-term customer relationships
- Act as the primary commercial contact for your accounts
- Reach out proactively through calls, follow-ups, and campaigns
- Spot opportunities for upselling, cross-selling, and account growth
- Collaborate with Direct Sales colleagues on shared accounts
- Sales & Commercial Ownership
- Receive, qualify, and respond to customer enquiries
- Work with technical teams to understand customer needs
- Propose the right technical and commercial solution
- Prepare quotations, apply agreed discount levels, and check margins
- Track quotations and follow up to convert them into orders
- Order & Customer Experience
- Coordinate with our Shared Services team to ensure smooth order delivery
- Keep customers informed on order status and backlog
- Manage delivery expectations and resolve any issues that arise
- Ensure a consistently high-quality customer experience
- Continuous Improvement
- Keep customer and commercial data accurate in our CRM and ERP systems
- Follow company policies and compliance requirements
- Contribute ideas to improvement projects across teams
- Take part in ongoing training to build your skills
You may also have the opportunity to join cross-functional projects across Watlow.
What You’ll Need To Succeed:
- Experience in industrial B2B sales is a plus, but we equally welcome candidates early in their career who are eager to grow into technical sales - we'll provide the training to help you get there
- Strong communication and relationship-building skills, with a genuinely proactive approach to customers
- Comfortable working with CRM, ERP, and other digital tools - curiosity about using AI to work smarter is a bonus
- Professional level of English
- A background in industrial manufacturing, thermal systems, or a related technical field is an advantage, not a requirement
Why join Watlow’s team:
At Watlow, you'll be part of a global organisation with over 100 years of innovation in thermal technology - working with products that make a real difference across industries worldwide.
We offer a comprehensive range of benefits, including:
- Private Healthcare
- Life Assurance
- Pension Scheme
Working Pattern: Monday to Friday, 7.5 hours/day
Contract Type: Permanent full-time position, 37.5hr
Inside Sales Representative in Worthing employer: Watlow
Watlow is an exceptional employer located in Worthing, UK, offering a dynamic hybrid working environment that fosters collaboration and growth. With a strong commitment to employee development, we provide comprehensive training opportunities and a supportive culture that values innovation and customer satisfaction. Our competitive benefits package, including private healthcare and a pension scheme, ensures that our team members are well taken care of as they contribute to meaningful projects in the thermal technology sector.
