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For Companies At a Glance
- Tasks: Manage commercial functions and support customer care in prestigious developments.
- Company: Join Watkin Jones, the UK's leading residential developer with a rich history.
- Benefits: Tailored support for career growth, competitive salary, and a vibrant work culture.
- Why this job: Make a real impact in customer care while advancing your career in a dynamic environment.
- Qualifications: HND/Degree or significant experience in commercial management of residential projects.
- Other info: Be part of a company focused on sustainable development and community building.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We're looking for an Quantity Surveyor to bring their commercial expertise into our Customer Care team at Watkin Jones. This is a rare opportunity to work on some of our most prestigious developments while directly shaping how we support our customers after completion.
At Watkin Jones, we're committed to your professional growth. You'll benefit from personalised development support aligned to your career goals making this role not just another move, but a meaningful next step in your journey.
Reporting to the Group Commercial Director, you'll play a key role in managing the commercial function for Customer Care. Your responsibilities will include:
- Carrying out practical quantity surveying tasks and associated commercial activities.
- Supporting colleagues across the Customer Care team with clear, accurate commercial insight.
- Completing administrative duties in line with QS and commercial best practice.
- Producing accurate monthly CVR reports, working closely with project teams to ensure current and forecast positions are fully captured.
- Managing subcontractor accounts, including payments, contract administration, claims, variations and final accounts.
- Ensuring all reporting — including CVRs, expenditure and cash-flow — is delivered accurately and on schedule.
We're looking to speak with detail-driven QS' with strong commercial awareness, excellent communication skills, and a passion for improving customer experience. If you're ready to influence how we deliver quality long after handover, we'd love to hear from you.
About you
You will need to be a self-motivated person, with demonstrable experience of commercial management of residential construction projects. An understanding and insight into multi-occupancy residential buildings is desirable and it's essential that you can manage your time effectively to balance competing priorities and be able to communicate effectively in person, in writing and via remote / digital means such as telephone and online meetings. Due to the nature of this role, you'll need the ability to act assertively to support a point of view and influence decisions whilst maintaining respect and healthy, positive working relationships.
Candidates need a related HND / Degree or significant and substantial experience in a relevant / related field and evidence of undertaking training, learning or other activities to maintain professional status or keep abreast of developments and best-practice in the profession.
Why Choose Watkin Jones Group? Watkin Jones Group is the UK's leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.
Joining us means becoming part of a company that's not only deeply rooted in history but also firmly focused on the future. We're committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.
This is more than just a job – it's a chance to grow your career in a fast-paced, innovative environment. If you're ready to make a significant impact and advance your career with a market leader, we'd love to hear from you!
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Quantity Surveyor - Customer Care employer: Watkin Jones
Contact Detail:
Watkin Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quantity Surveyor - Customer Care
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Watkin Jones and their projects. Show them you’re not just another candidate; demonstrate your passion for their work and how you can contribute to their customer care function.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or via video calls, being able to articulate your thoughts clearly is key. Mock interviews with friends can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Quantity Surveyor - Customer Care
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Quantity Surveyor role. Highlight your commercial management experience in residential construction projects, as this is key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer care in the construction industry. Share specific examples of how you've made an impact in previous roles to grab our attention.
Showcase Your Communication Skills: Since effective communication is crucial for this role, ensure your application demonstrates your ability to convey ideas clearly. Whether it's in writing or through digital means, let us see your skills shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Watkin Jones.
How to prepare for a job interview at Watkin Jones
✨Know Your Numbers
As a Quantity Surveyor, you'll need to be comfortable with figures. Brush up on your knowledge of CVR reports, cash flow management, and subcontractor accounts. Be ready to discuss how you've managed these in past roles, as it shows you understand the commercial side of construction.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with project teams and stakeholders. Whether it's through written reports or face-to-face meetings, demonstrating your ability to convey complex information clearly will set you apart.
✨Demonstrate Your Problem-Solving Skills
In customer care, challenges will arise. Think of specific instances where you've had to act assertively to resolve issues while maintaining positive relationships. Highlighting your problem-solving skills will show that you're not just reactive but proactive in managing situations.
✨Align with Their Values
Watkin Jones values growth and personal development. Research their projects and initiatives, and be prepared to discuss how your career goals align with their mission. Showing that you're not just looking for a job, but a meaningful step in your career, will resonate well with them.
