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- Tasks: Diagnose and repair issues in residential buildings while liaising with customers and managing subcontractors.
- Company: Watkin Jones is a leading UK developer of rental homes with a rich history since 1791.
- Benefits: Enjoy flexible working, 25 days annual leave, bonuses, and exclusive discounts.
- Why this job: Join a dynamic team focused on professional growth and sustainable development in a fast-paced environment.
- Qualifications: A Level 6 qualification or relevant experience, plus a valid CSCS card and strong construction knowledge.
- Other info: Be part of a company committed to creating high-quality homes and vibrant communities.
The predicted salary is between 28800 - 43200 £ per year.
At Watkin Jones, we're currently recruiting for a Customer Service Operative to join our team. This hands-on role involves travelling to sites across the UK to diagnose and carry out repairs within occupied buildings, primarily focusing on multistorey residential developments.
Key Responsibilities:
- Diagnosing faults and creating detailed schedules of work to resolve issues efficiently.
- Carrying out repairs across a variety of construction trades, using tools, construction equipment, and access equipment following appropriate training.
- Liaising with customers to arrange and follow up on repair work.
- Coordinating and overseeing sub-contractors when needed to complete tasks.
- Recording repair activities and managing appointments using electronic devices and relevant software.
- Regular communication with the customer care team through updates and reports.
- Working safely at height and ensuring full compliance with Health, Safety & Environmental policies.
- Adhering to all company policies, procedures, and site-specific safety protocols at all times.
About you:
- A Level 6 (Degree) qualification or significant and substantial experience in a relevant or related field is essential for this role as well as holding a valid CSCS card.
- Demonstrating evidence of ongoing training and a commitment to maintaining professional status.
- Staying informed about developments, trends, and best practices within the sector.
- Strong knowledge of the construction industry, health and safety legislation, and best practices is required.
- Understanding of contract law as it relates to property and disputes.
- Proficiency in Microsoft Office applications and the ability to manage time and workload effectively are also essential skills for success in this position.
Why Join Us?
- Professional Growth: Individual support for your career advancement.
- Rewards: Discretionary annual bonus, health cash plan, life insurance, and more.
- Work-Life Balance: 25 days of annual leave (increasing with tenure), flexible working from home, and discounted gym memberships.
- Benefits: Company car or allowance, exclusive shopping discounts, and a contributory pension scheme.
Why Choose Watkin Jones Group?
Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.
Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development. This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!
Customer Support Operative employer: Watkin Jones
Contact Detail:
Watkin Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Operative
✨Tip Number 1
Familiarise yourself with the latest health and safety regulations in the construction industry. This knowledge will not only help you during interviews but also demonstrate your commitment to safety, which is crucial for a role that involves working on-site.
✨Tip Number 2
Network with professionals in the construction and customer service sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Customer Support Operative position.
✨Tip Number 3
Brush up on your technical skills, especially with Microsoft Office applications. Being proficient in these tools will help you manage schedules and reports effectively, showcasing your ability to handle the administrative aspects of the role.
✨Tip Number 4
Prepare to discuss your experience with diagnosing faults and managing repairs. Be ready to share specific examples from your past roles that highlight your problem-solving skills and ability to liaise with customers and subcontractors.
We think you need these skills to ace Customer Support Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in customer service and construction.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved diagnosing faults, managing repairs, or liaising with customers. Use specific examples to demonstrate your skills and achievements.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office applications and any relevant training or certifications, such as a valid CSCS card. This will show that you meet the essential qualifications for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the position at Watkin Jones. Discuss your commitment to health and safety, your understanding of the construction industry, and how you can contribute to their team.
How to prepare for a job interview at Watkin Jones
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of construction trades and health and safety legislation. Be prepared to discuss specific examples of repairs you've carried out in the past, as this will demonstrate your hands-on experience and technical expertise.
✨Demonstrate Customer Liaison Skills
Since the role involves liaising with customers, think of instances where you've successfully communicated with clients or resolved their issues. Highlight your ability to manage customer expectations and follow up on repair work effectively.
✨Familiarise Yourself with Relevant Software
As you'll be using electronic devices and software to manage appointments and record activities, it’s a good idea to mention any relevant tools you’ve used before. If you have experience with Microsoft Office applications, be ready to discuss how you've utilised them in previous roles.
✨Emphasise Safety Awareness
Given the importance of health and safety in this role, prepare to talk about your commitment to working safely at height and adhering to safety protocols. You might want to share any training you've received or certifications you hold that relate to safety in construction.
