Quantity Surveyor - Customer Care

We’re looking for an Quantity Surveyor to bring their commercial expertise into our Customer Care team at Watkin Jones. This is a rare opportunity to work on some of our most prestigious developments while directly shaping how we support our customers after completion.

At Watkin Jones, we’re committed to your professional growth. You’ll benefit from personalised development support aligned to your career goals making this role not just another move, but a meaningful next step in your journey.

Reporting to the GroupCommercial Director, you’ll play a key role in managing the commercial function for Customer Care. Your responsibilities will include:

• Carrying out practical quantity surveying tasks and associated commercial activities.
• Supporting colleagues across the Customer Care team with clear, accurate commercial insight.
• Completing administrative duties in line with QS and commercial best practice.
• Producing accurate monthly CVR reports, working closely with project teams to ensure current and forecast positions are fully captured.
• Managing subcontractor accounts, including payments, contract administration, claims, variations and final accounts.
• Ensuring all reporting — including CVRs, expenditure and cash-flow — is delivered accurately and on schedule.

We\’re looking to speak with detail-driven QS\’ with strong commercial awareness, excellent communication skills, and a passion for improving customer experience. If you’re ready to influence how we deliver quality long after handover, we’d love to hear from you.

About you

You will need to be a self-motivated person, with demonstrable experience of commercial management of residential construction projects. An understanding and insight into multi-occupancy residential buildings is desirable and it’s essential that you can manage your time effectively to balance competing priorities and be able to communicate effectively in person, in writing and via remote / digital means such as telephone and online meetings. Due to the nature of this role, you’ll need the ability to act assertively to support a point of view and influence decisions whilst maintaining respect and healthy, positive working relationships.

Candidates need a related HND / Degree or significant and substantial experience in a relevant / related field and evidence of undertaking training, learning or other activities to maintain professional status or keep abreast of developments and best-practice in the profession.

Why Choose Watkin Jones Group?

Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a rich history dating back to 1791. With 54,000+ homes developed and in-build across over 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.

Joining us means becoming part of a company that’s not only deeply rooted in history but also firmly focused on the future. We’re committed to creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.

This is more than just a job – it’s a chance to grow your career in a fast-paced, innovative environment. If you’re ready to make a significant impact and advance your career with a market leader, we’d love to hear from you!