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- Tasks: Provide IT support, manage hardware installations, and deliver training to new starters.
- Company: Join Watkin Jones, a leading developer of residential homes with a rich history.
- Benefits: Enjoy 25 days annual leave, health cash plan, and exclusive shopping discounts.
- Why this job: Be the first point of contact for IT support and make a real impact.
- Qualifications: Level 3 qualification or equivalent experience in IT support.
- Other info: Flexible working arrangements and opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you’ll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff.
Are you the right candidate for this opportunity Make sure to read the full description below.
You’ll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and software, managing system administration, and delivering user training. Being based in our London office, you will also be point of contact to provide IT support to the London office.
Key Responsibilities:
Act as the first point of contact for IT queries, providing effective 1st and 2nd line support.
Set up and configure new and replacement hardware.
Accurately log service requests and incidents, escalating complex issues when necessary.
Deliver IT induction training for new starters.
Coordinate equipment dispatch via couriers and manage IT inventory.
Collaborate with technical teams to resolve issues efficiently.
Manage warranty and support cases with third-party vendors.
Maintain mobile phone assets and liaise with external providers.
About You:
Level 3 qualification (A-Level, NVQ) or equivalent experience in a relevant field.
Committed to continuous professional development, with evidence of training or learning activities.
Proven experience with helpdesk/service desk systems for logging, tracking, and managing requests.
Ability to prioritize and resolve issues efficiently, ensuring excellent service delivery.
Why Choose Watkin Jones Group? Watkin Jones Group is the UK’s leading developer, builder, and manager of residential-for-rent homes, with a history dating back to 1791. With over 54,000 homes developed and in-build across 254 schemes, we have a proven track record of success. Our operating arm, Fresh, manages over 18,500 units across 58 schemes, representing approximately £1.7bn of assets under management.
Joining us means becoming part of a company deeply rooted in history yet focused on the future—creating high-quality rental homes, fostering vibrant communities, and driving sustainable development.
What We Offer:
Work-Life Balance: 25 days annual leave (increasing with tenure), agile working, discounted gym memberships.
Wellbeing: Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
Rewards: Discretionary annual bonus, health cash plan, life insurance.
Benefits: Exclusive shopping discounts, contributory pension scheme. xiskglj
This is an opportunity to take on a high-impact role within a forward-thinking company. In return, we offer a competitive salary, excellent benefits, and the chance to work on major projects that shape the built environment
Service Desk Analyst employer: Watkin Jones Group
Contact Detail:
Watkin Jones Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Get to know the company inside out! Research Watkin Jones, their projects, and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your tech skills! Since you'll be providing IT support, brush up on your knowledge of helpdesk systems and common issues. Being able to demonstrate your problem-solving skills in real-time can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Watkin Jones.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant qualifications and any previous roles that align with the Service Desk Analyst position. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your commitment to continuous professional development, as we value growth at StudySmarter.
Showcase Your Technical Skills: Since this role involves 1st and 2nd line support, be sure to detail your experience with helpdesk systems and any technical skills you possess. We love seeing candidates who can efficiently log, track, and manage service requests!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on this fantastic opportunity with Watkin Jones!
How to prepare for a job interview at Watkin Jones Group
✨Know Your Tech
Make sure you brush up on your technical knowledge related to 1st and 2nd line support. Familiarise yourself with common hardware and software issues, as well as the tools and systems used in service desk environments. This will help you answer technical questions confidently.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll be the first point of contact for IT support. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to communicate effectively with both technical and non-technical staff.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will show that you can think critically and act decisively under pressure.
✨Understand the Company Culture
Research Watkin Jones Group and their commitment to employee development and wellbeing. Be ready to discuss how your values align with theirs and how you can contribute to their mission of creating high-quality rental homes. This shows you're not just looking for a job, but a place where you can grow.
