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- Tasks: Provide first and second line IT support, troubleshoot issues, and manage hardware setups.
- Company: Leading residential property developer in London with a focus on innovation.
- Benefits: Competitive salary, 25 days annual leave, and professional development opportunities.
- Why this job: Join a dynamic team and enhance your IT skills while making a difference.
- Qualifications: Level 3 qualification or equivalent and experience with helpdesk systems.
- Other info: Great career growth potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading residential property developer in London is seeking a proactive Service Desk Analyst to provide first and second line IT support. The ideal candidate will have a Level 3 qualification or equivalent and proven experience with helpdesk systems.
Responsibilities include:
- Troubleshooting technical issues
- Managing hardware setups
- Delivering user training
The role offers a competitive salary, excellent benefits, including 25 days of annual leave, and opportunities for professional development.
IT Service Desk Analyst - 1st/2nd Line Support (London) in City of London employer: Watkin Jones Group
Contact Detail:
Watkin Jones Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - 1st/2nd Line Support (London) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in service desks. They might have insider info on job openings or can even refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios related to first and second line support. We recommend practising with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, be ready to discuss specific examples of how you've resolved technical issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Analyst - 1st/2nd Line Support (London) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with helpdesk systems and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Analyst role. Share specific examples of how you've tackled technical issues in the past – we love a good story!
Show Your Proactivity: In your application, let us know about times when you took the initiative to solve problems or improve processes. We’re looking for someone who doesn’t just wait for issues to arise but actively seeks solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Watkin Jones Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around helpdesk systems and troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users. Prepare examples of how you've explained complex IT issues in simple terms or trained users on new systems. This will demonstrate your ability to deliver user training.
✨Familiarise Yourself with the Company
Research the residential property developer and understand their IT needs. Knowing their business model and how IT supports their operations can give you an edge. Tailor your answers to show how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical scenarios. Practice articulating your thought process clearly and logically. This will showcase your problem-solving skills and proactive approach to IT support.
